TXU Energy is a well-known brand. Their service is commendable but their rates are traditionally higher than most other companies.
Gexa Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
Both TXU Energy and Gexa Energy offer unique benefits.
TXU Energy is renowned for its exceptional customer service and reliability, consistently receiving high Public Utility Commission (PUC) ratings. Although their rates are typically higher and they offer fewer renewable options, their strong support network and consistent performance make them a dependable choice.
Gexa Energy emphasizes sustainability with numerous green energy options and competitive rates. Their customer service is also highly rated, and they receive favorable reviews for their commitment to environmental responsibility.
Overall, TXU Energy is best for those prioritizing customer service and reliability, while Gexa Energy is ideal for customers seeking affordable, sustainable energy options.
My electric provider contract was coming to an end and Gexa had the right numbers worth considering... again. I had been with them on a contract in the past. Called their posted number on PowerToChoose to ask questions and confirm things and got Jesus as a service/sales rep with Gexa. Such a great personality and he knew his end of the business. His explanations were very clear about the plans they offer and he was a delight to work with. Credit check in minutes and we sealed the deal. Happy to have gotten him... good enough to say he probably ought to get a raise for how he reps the company. ;)
Outstanding and right to the point. Explained everything!
Cake walk. Great service!
Jesse was a great agent who explained the plans available to me, was very patient with all my questions.
Thanks to both Armando and Josephine my account transfer to Gexa is now complete and service with my new provider should start soon. Both were professional, helpful and responsive. Armando even followed through with return calls to let me know my status! Unfortunately, I was not as lucky with several other representatives on my first call attempts. I was lucky to have landed on his line!
My TXU rep was Ana. I have to say she was wonderful! She was informative, patient, kind and knowledgeable! She went above and beyond to help me reduce my electric bill. Thank you, Ana! Give this lady a commendation from me TXU! And give her a raise!
Angel was very helpful and provided great, efficient assistance. Transaction was accomplished very quickly.
I like TXU been with them since 2013
Excellent service by both Clara M. and Elisa Hernandez. I really appreciate their Excellent customer service and pleasant nature.
Elisa was amazing she did everything she could to help me with my situation
