TXU Energy is a well-known brand. Their service is commendable but their rates are traditionally higher than most other companies.
Gexa Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
Both TXU Energy and Gexa Energy offer unique benefits.
TXU Energy is renowned for its exceptional customer service and reliability, consistently receiving high Public Utility Commission (PUC) ratings. Although their rates are typically higher and they offer fewer renewable options, their strong support network and consistent performance make them a dependable choice.
Gexa Energy emphasizes sustainability with numerous green energy options and competitive rates. Their customer service is also highly rated, and they receive favorable reviews for their commitment to environmental responsibility.
Overall, TXU Energy is best for those prioritizing customer service and reliability, while Gexa Energy is ideal for customers seeking affordable, sustainable energy options.
Gentleman was very easy to understand and offered great information. Was very polite. The experience of switching to Gexa was easy. I highly recommend to anyone else to make the switch to Gexa.
Peace of mind knowing that an energy company will take you step by step through the process of getting power to a new residence. Would highly suggest working with this company as they are professional and courteous.
good services
Sign up experience with Gexa customer service was seamless. Eric did a great job.
Edwin was pleasant to work with and adjusted my plan with the best rate based on my past kilowatt usage.
My TXU rep was Ana. I have to say she was wonderful! She was informative, patient, kind and knowledgeable! She went above and beyond to help me reduce my electric bill. Thank you, Ana! Give this lady a commendation from me TXU! And give her a raise!
Very helpful
The process of contracting with TXU was easy and very well guided.
Dianna V was awesome and very informative
Online chat is easy to use and very convenient. We get busy in our daily lives and our electric contract expiration date slipped our minds. We were able to get on the TXU website and use their online chat. We had a new plan within a few minutes and slightly cheaper than our current plan. Walter Fajardo was our chat representative and found us an affordable plan with savings! He also offered added coverage that was a great benefit to have at low cost. We checked online for a better deal through other service providers, leaving us confident to choose TXU.
