Good Charlie differentiates with pet-friendly initiatives, providing affordable energy rates and customer-centric service.
Reliant is a big brand in Texas. They score highly in terms of customer service and their rates tend to be competitive but higher than other options.
When comparing Good Charlie and Reliant Energy, each provider has unique strengths and weaknesses that can guide your decision.
Good Charlie is distinguished by its pet-friendly initiatives and affordable energy rates. Their plans, such as "GoodEnergy 36" at 16.3¢/kWh, receive high marks for customer service and renewable options, despite a lower PUC rating. Customers praise their innovative services, like free pet insurance and online vet access.
Reliant Energy, a well-known brand in Texas, offers robust customer service and reliability, reflected in their high PUC rating. While their rates are typically higher, they provide competitive plans such as "Reliant Power On 36" at 16.5¢/kWh. Reviews, however, indicate mixed experiences with customer service, highlighting both positive interactions and notable frustrations.
Ultimately, Good Charlie may be more appealing if you value unique perks and lower rates, while Reliant Energy could be preferable for those prioritizing established service reliability and higher regulatory ratings.
Edit 2024: Just renewed. Still a good value and the customer service is *chefs kiss* 🤌 The peace of mind I have knowing that there's a vet available for emergency questions is priceless. Please don't change a single thing about this company. It's perfect. Original review: This is the best experience I have had with an energy company. Good prices and customer service. Easy web interface. I have used the online vet service for both of my dogs when my regular vet was closed for the day. My older dog was recovering from lipoma surgery and the vet was so helpful with medication questions and how to help her get to sleep. And they donate to animal shelters. I hope they keep growing
Me encantanto la atención de natalia
The representative I spoke to understood my issue and quickly helped me resolve it. Was very friendly and understanding
Leo was my rep and he was great! He helped me with all my needs he is awesome! Thanks Leo
I love Good charlie! Great rates !great customer service. Plus I get free pet insurance for each of my pets just for being a customer !
Terrible service desk! If I had more hands, I'd give you three thumbs down.
I have been on the phone with a request for a new conection over the phone with a representative name ‘JOEL’ as we speak and he constantly puts me on hold for 30mins and comes back with nothing. I asked for a manager- guess what - puts me a even longer hold times. Its been over 1 hour 15 mins out of which 1 hour is the wait time. WHAT THE HELL IS WRONG WITH THIS COMPANY. I would like the higher management to reach out to me ASAP. HORRIBLE CUSTOMER SERVICE.
I recently had a really disappointing experience with Reliant Energy. Their customer service was poor, and I was constantly being transferred between different departments just to address billing and try to get better rates. It's frustrating that they couldn't offer assistance over the phone and insisted on doing everything online. I expected better service from such a big company. I do not recommend Reliant Energy.
I was late for my bill, they gave my grace period of two days and the moment I called and apologized I made the payment and got it reconnected in less than an hour! Excellent customer care, highly recommend :)
Average billing very misleading. Beware!! Read the fine print. Switched and now owe 1.3k to reliant. Will never use this service again.
