We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
APG&E is a well-established independent energy provider that services customers in Texas, Ohio, Pennsylvania, Illinois, New Jersey, and Maryland. They typically have competitive rates, especially for business customers.
APG&E residential rates tend to favor short-term contracts.
So if you enroll with APG&E on something like a 3-month contract make sure you look out for rate hikes when it comes time to renew. APG&E is one of our most trusted providers. While their rates fluctuate, we can appreciate that they are an established and trustworthy brand.
Customer service was great. Quickly resolved my issue!
They are a terrible company looking to take advantage of you. All they care about is their bottom line. I used them for my electricity supply for my home. They overnight raised my price by 400%. When I called in to question their bill they said tough luck we can charge whatever we want. They showed no compassion. There are many other good energy suppliers out there to chose from and they are not one of them. Do not use them under any circumstance!!!!
Service inquiry was handled very fast and efficiently. Thank you very much.
Awesome customer service with speedy response times.
I was having trouble paying my monthly electric bill as I am a Retired Senior Citizen with Cancer. I asked APGE electric if they could arrange to have my bill be automatic deducted from my Social Security deposit. They could not help me. So I will need to cut back on my Chemotherapy treatments and Radiation therapy. They said there was nothing they can do.
i signed up for a 3mo supply rate at roughly 5.1c per kwH, when the current Pennsylvania supply rate by PP&L was 7.5c per kwH. i know this was significantly lower and there was probably a catch. it was probably buried somewhere in the fine print about after the expiration date they can charge whatever they want. my last bill showed 9.1c per kwH even though 2/3 of the bill was at the promo rate. when i called, this was the explanation. the bill had 20days at the promo rate, and then went up to 15.9c per kwH on the last 10 days of the cycle when PP&L's rate was still 7.5c. that overage made any savings with them for the 3mo a wash. if you sign up for them make sure you are shopping to switch before the promo expires because you will be at their mercy of their rate.
I received excellent service from AP Gas & Electric. They've also reminded me that I have to get online and choose my provider for the next quarter, more than once, which I needed to be reminded, so, thanks!
BE WARNED: After the plan ends the rate skyrockets (my bill doubled). And once you switch service providers, AP Gas & Electric tried to steal the deposit you’ve made. I requested my deposit on October 28th and now over a month later, I still am awaiting $200. They apparently lost it and are now asking for two more weeks to process. That’ll be over 45 days after the service has ended. So much for customer-centered, affordable service.
Worst electric company. When your electricity gets connected make sure they have the correct ESI ID # for you. They had the wrong number for me and I got billed by my apartment complex for APGE's mistake and have not heard anything back about being reimbursed for THEIR mistake. I URGE YOU TO FIND ANOTHER ELECTRIC COMPANY.
Kendria at Customer Service is awesome! Keep up the good work!
The Best Company!
they double your bill without warning and are their customer service is not useful at all
This company showed great compassion for a mistake I made when I had to cancel my account They were very nice to waive a fee that I owed them and they did this quickly and I appreciate all they did to help me with this.
The customer service representative are super
Always perfect Keep up the great work Thank you
So I have a commercial account with AP Gas & Electric for years and my contract recently expired instead of them reaching out to me and asking me If I’d like to renew it or continue service they never did I was never aware of my contract becoming expired so when I called them they said that when I signed their “terms and conditions” that they would charge me a pro rated rate of 3x at the end of my contract. instead of my average bill being $1500-$1700 I was charged $4500 for one month bill and was set back a long time because of this coming directly out of my account since I was on autopay. I would never recommend this company to anyone I’m very disappointed with my experience and unsatisfied with the end results.
AVOID!AVOID!AVOID! GO WITH ANYONE BUT AP Gas & Electric. WORST COMPANY EVER. THIS COMPANY DOESN'T DESERVE NO STAR WHATSOEVER! I have a new convenience store that I got power from AP Gas & Electric on February 28, 2022. I have been out of power in my business for the last 5 days. I have made so many calls starting Friday. Friday night we found out they have the wrong service address. THEY HAVE A COMPLETELY DIFFERENT SERVICE ADDRESS. I have been paying someone else for power for the last month and a half. The company was closed on the weekend and Called first thing April 25 Monday morning. I got so many different conflicting information. In the afternoon, they start telling me "Our system is updating" and we can not access your account and we have no information. An hour before they closed, they told me they have sent a connection order to CenterPoint. No power Monday! Today April 26, They are again giving me different information. Finally, CenterPoint is confirming there is a WRONG connection order and it is scheduled for April 28. Again, I am a small business owner who not only lost thousands on Revenue but also has to trash thousands of dollars worth of Inventory. I have exhausted every avenue to resolve the matter. The agents will read you from a script and no one is willing to connect you to a supervisor unless you insist. When you are connected to a supervisor, they are as worthless as the agent you were speaking to. They will tell you they have sent a request to Back Office and the Back office will get to it whenever. I have asked for corporate contact information or a Customers relation manager. I was told to email on the contact us page and someone will get back to me.
Great Rate!
We have experienced extremely poor customer service with this company. Accountng Department has some major issues . Online payment issues, phone payment issues. I would not recommend this Company to anyone.
This is the worst electricity company, they increase your bill after few months, without even any valuable reason, without change in usage and All, my bill start from 90$ then went to 160$ out of no where to 380$ I called to ask why, they said because there’s more usage, mean while, nothing changed in my Business location, even told them to come check it out, they say I probably leave something on, what can I leave on that’ll make my bill go up that much, barber Clipper??? ..Worst company ever…I’ll never advise anyone to go to this company.
Never even sent a start service order
I am not the type to share negative reviews about companies but AP Gas & Electric sure earned it. I am only sharing my experience, so it doesn't happen to others. It all started when I was trying to move my electric services to a new company. I filled out my personal information and the company required that I put down a $300 deposit, which I did, but when I entered all my credit card information the website said there was a credit card error. However, when I checked my bank account they had already withdrawn the $300 from my account. I immediately called customer service to get this resolved but they said there was nothing they could do that corporate would have to look into it and the only way to reach them was by email. I called customer service numerous times and emailed corporate. No one in customer service was willing to help me and corporate would not return my emails. Finally, I gave up and said that all I wanted was my deposit back and that I no longer wanted to move forward with their electric company. Instead of replying to any of my unanswered emails, that I did not want to move forward with their service, they emailed me a 3 year contract with my name. I still haven't heard back from anyone from their corporate office. I was forced to file a complaint with The Public Utility Commission of Texas.
For days I've been waiting on a call back and been on hold for over an hour. When the automated voice tells you how much time you have before you get to 2 minutes, it'll then switch to no longer stating a time and then keeping you waiting for another 50 minutes plus. This company has not yet gotten me to a representative or called me back when I enter my number for a call back. The price for KW has doubled from last year, use to pay 10.2 and now its 22 per kw. This companies quality of customer service has declined substantially. I was with this company for over 8 years and they have now lost my business.
I have had an issue the Your customer service has been working on for Two weeks and still no resolution. I was told 24 to 48 hours. Frustrated to the corr
Great company with all-star service!
Love the rates and the customer service. Never had an issue, hope I can use y'all again in the future!
Customer services sucks. Won’t answer the phone. Hate this compnay.
Always apleasure to provide a great experience. Thank you.
I've been with AP Gas & Electric for about 18 years and I have never been unsatisfied with my power provider. Thank you AP Gas & Electric.
Did ask to review earlier comunication we had and it was correctedas expected in prompt manner... thanks
Good info and details
I've been with this company for more than 8 years and just about 6 months ago they are charging me double! My delivery fee is the same amount as my regular bill and they are blaming it on Centerpoint. My contract ended and I'm a valuable long-term customer and I'm being charged 20 cent a kilowatt. There is no way a two bedroom resident bill adds up to 730.00. Goodbye AP Gas & Electric
Customer Service is among the best. Our accounts were handled with concern and integrity. Their prices are very good too!!
Good luck getting someone to help and speak to when you have a problem with commercial business service. I am a small business owner and have been with APGE for close to 2 years. No issue signing up or paying my bill every month. Their rates were competitive and they had a great website to pay. Finally when I had a problem, I called in to speak to someone who might be able to help. The customer service agents who you speak to initially are all going off of a prewritten step by step instruction. It's like you are talking to a machine and not a human being. They took my information and even gave me a case # and told me someone would call me back. Waited 3 days, no call back. Call in and the agent goes through the same step by step instruction again and tells me someone would call me back b/c he can't help with commercial business accounts. I tell him I have a case # and he doesn't even know what to do with the case #. I wait another couple of days and still no call back. I email them directly and they email back saying they had asked my energy broker to call me back and asked if they had called me back yet. What the heck?! I have a problem that I need APGE help with and not the person who sold me my energy contract with APGE. Just horrible service and time wasted trying to reach an actual person who can help me with my business account. Too many energy companies out there to waste time with one who can't even call me back or even reach a human being who can help with my commercial business account.
They are the worst. I had 2 residential accounts set up with them at the same location. The main house and an apartment. We sold the house in 2021, I called to cancel both accounts. The main house account was cancelled, but the apartment was not. I was not notified by the new owner and the bills apparently continued to be mailed to the apartment. When I realized that the electricity was still on in the apartment in my name, I called again to cancel service. It was not cancelled. I found out services was still on in October of 2022! I called AGAIN to cancel service. I paid the bill that had continued to increase so that it would not go on my credit but tried to dispute it with the agent. I was met with rude, dismissive service. A few days later, a charge on my bank card was authorize to AP Gas & Electric for a reconnection fee!!!!! I have tried calling and I have submitted the complaint to their customer service with absolutely no response or resolution. I will continue to try to get my issue resolved and a refund for all of the $ paid for a house I have not owned in over a year, but wanted to share my experience in hopes I save someone else the headache. DO NOT USE THEM, there are much better companies out there!
They are not able to resolve any issue
TERRIBLE SERVICE!!!! No help, no información, no power! It’s been more than a week that I requested service and we still don’t have power! I called to get information, and now they told me that I have to call a third party to find out why!!! No
Excellent service. Bill is consistently less since signing up with AP Gas & Electric. Thanks for keeping your promise of less expensive power!
Having a commercial account with APGE for our business has saved us a lot of money. I recommend them highly. Their customer service is great and so is their website.
I had to have my password reset and Kendria was the best!!! Thank you...
AP Gas & Electric is demonstrating a true willingness to work with a customer request. Not used to that from a public utility
I signed up two years ago and have loved saving money each month on my electric bill. I signed a three year contract and the only thing I regret is that I couldn't sign up for 5+ years ~ and BTW, their customer service is great!
Great customer service and the most competitive pricing!!!
Always very helpful and return my calls or emails!
Awesome customer service! These people know their stuff and are super helpful. And they have the best energy rates in Texas!
They can't follow simple requests they use to there is no one who can help and they completed my move request wrong. No one seems concerned to fix and the power says it won't turn on till 2 days after the requested date because they are closed! On a weekday! Seriously pay a little more and save yourself
My experience with AP Gas & Electric has been great to work with and no hidden fees in the bill. Thank you
Wanted to give a shout out to Alishia and Dianna for going above and beyond Dianna in the call center actually figured out what was wrong and made sure we were taken care of. The call that went to a call center in India were part of the problem. Once it went through to South Texas they fixed what the India call center would not! You company could have saved a ton of time by sticking with Your Texas support team that figured out the problem and focused on the problem instead of making excuses.
Great rate, easy switch
Great customer support! Very competent and responsive.
I have been pleased with their service as well as the price!
This company will not stop calling me no matter how many times I have said I wasn’t interested. They have found a different number to call me from.
Great prices with Good People.
Diana with Customer Care helped me update and set up my accounts. She was quick and professional. Greatly appreciated.
Customer Service is outstanding!
Like @Reggie... review below, the same thing happened to me. During the contract period they were great, but then I found out they have no apparent desire to KEEP long term customers. I too was hit with a .22 / KWH more-than-double rate, as soon as it reverted from contract to monthly. I imagine I had a little time before it went that high, but nooo, they jacked it up the highest they could possibly go (dare I say "price gouging"?) as soon as they get the chance. Then I asked for a bit of relief on that $600+ bill - just as a customer accommodation-good-faith renewal incentive (at the going rate), but the rep on the phone. No help at all, even though I explained our circumstances, job change, retirement income, etc. I cannot recommend AP Gas & Electric when they wouldn't even consider my plea. Lock into a contract with anyone else and then be sure and shop shop shop before it expires.
Do not sign up with this company. Several days in advance, I spoke to Simone for a seamless transfer of services to my new address to start on 8/1/2023. On 8/8, I woke up to have no electricity. It had been continued fr the former tenant through 8/7 with their service. After trying to get somebody at APGE, I was on hold for over 20 minutes when I disconnected, I used the prompt to sign up for new services, and somebody answered immediately. It was Simone! She could not find me in their computer system and she is the one that signed me up. I had to make a mad dash to get electric hooked up with another company for another 109 degrees day. This provider is a shoddy fly by night operation. Do not sign up with them, they don’t have a clue what they are doing.
I love AP Gas & Electric they are always so nice and helpful and my bill is very reasonable I've been with them for over 2 years.
Always been a smooth operation and an excellent price per kilowatt
Customer service is not pick up the phone
I am giving one star because I cannot give 0 stars. I first requested power to a commercial building a month ago. I was notified that I needed a building permit, which I obtained from the county two weeks ago. For 2 weeks, I have had everything in place to get power, but AP Gas & Electric has not released the work order in spite of multiple attempts on my part. I have called two times and had to hold for over an hour both times before speaking with a customer service representative. The first time I was told I had to send my permit directly to AP Gas & Electric, which I did. However, Centerpoint still did not receive orders to connect power. I called a second time. That time I was told she did not know why it wasn't hooked up and she would look into it. I then received an email that service was requested but a new meter had to be installed. THE BUILDING ALREADY HAS A METER. Today Centerpoint tried to hook up power, but they can't because of the new meter order conflicts with the presence of an existing meter. I now have to get AP Gas & Electric to change the orders to connect to the existing meter. I am on hold for the 3rd time this week. Right now, I have held for 44 minutes with no representative coming any time soon. So know that if you have any issue with AP Gas & Electric's service, you will spend hours and hours trying to get it resolved because they have HORRIBLE CUSTOMER SERVICE WAIT TIMES. Additional information: After getting completely fed up with AP Gas & Electric, I called TXU Energy. They had power TURNED ON to my building in under an hour at a lower rate than AP Gas & Electric was going to provide if they had ever managed to turn power on.
I had a wonderful customer service experience. From my first call, to my address mistake correction, to my request to turn on power sooner than originally requested. The response were prompt and polite.
Filled out all the details and it says contact the fraud alert department. Called them more than 10 times but no reply. Be careful with this company. Very very poor customer service. Their electricity price is different when you talk to them and online price is different. Be careful when you switch to them. I quit after multiple tries to reach out them. Be careful
AVOID THIS COMPANY!!!! They deserve 0 stars!!! Hands down, the worst experience with any service company ever!! My contract was up at the end of my one year lease in my apartment, but they continued to charge me for 3 months after I'd moved out! As many others have stated in their reviews, they NEVER answer the phone. After at least 2 weeks, I was finally able to speak to someone. This person was NOT helpful in the least. She was rude and acted as if I was the idiot. Long story short, they sent an extremely wordy email based on this call attempting to explain that the contract ending didn't actually end the charges!!?? I stated as plainly as I could that they needed to stop billing me for a place I moved out of 3 months ago!! I will be disputing all charges after the agreed end date of their services. They are scamming and cheating people so do be very careful if you choose this company for service!!!!
This was the equivalent of working with a group of high school students on the first day of their job trying to figure out operations bc the manager training them was high and showed up an hour late to a 90 minute orientation.Dealing with this company has been the most frustrating experience with utilities to date. Partly because you can tell the training is surface level at best. In July we switched services to them and signed a contract. This past Monday(Sept)our electricity was turned off. I called AP Gas & Electric and after digging they realized we never got a bill bc the transfer never went through due to a permit request. 2 months later and they never attempted to contact us to let us know that.We then got the permits taken care of and the city of Houston and centerpoint said they were simply waiting on AP Gas & Electric. I ended up calling over 10 times in 2 days to understand the hold up after I told them the permits had been lifted.Everybody except their employees knew the proper steps. One employee told me I had to email them the permit. Customers don’t get the permits lol electricians pull them and the city obtains them. Then another employee told me to call centerpoint and ask them to send them a request. Centerpoint has to wait for the electric company. Everytime I called I was given a different piece of information. I was asked to provide proof of occupancy. I sent a lease. Then after sending the lease they said I then needed to fill out additional paperwork. I called centerpoint 3 times and they had to tell me what to tell AP Gas & Electric to do to get our power on bc their employees had no idea. The last time I called centerpoint they said they’re simply waiting for a digital request to be submitted to them. That takes seconds but here we are days later.The other issue is the horrible wait times. Typically 30 mins or more. I can’t imagine they have that many customers with these problem solving capabilities. The crazy thing is I would call with two phones and the phone that had been on hold the least amount always got answered first lol can y’all at least answer phones in order???So here we are going into a week of no electricity. Thanks AP Gas & Electric.
They were able to answer allmy questions and helped me out to resolve my inquire.
Esta compañía es de lo pior no la recomiendo nunca hacen lo que uno les pide creo que ni los de servicio al cliente saben lo que están haciendo son fatal no la recomiendo les dan un precio y el bill yega con otro tiene precios ocultos Son E, T, D
I deligently shop electric rates and AP Gas & Electric beat everyone! Even other suppliers who called me confessed, "No we can't beat those rates!" The monthly newsletters are an added plus with great tips on saving electricity and making smart choices around the home.
the best i have ever had, just signed up again this time the price is 9klw went up a bit but better to be with true energy then any of the others that are double that price
Terrible company. Do not recommend
Awsome
Affordable, reliable, and great service as well as timely response by email about customer service. Again thanks AP Gas & Electric for your wonderful service!
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We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
