We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Constellation Energy is one of the big players in the energy industry, not just in Texas, but nationwide. They are recognized for their competitive Plans and Rates, scoring 4 out of 5, indicating good value for customers. Notably, Constellation Energy excels in Customer Service, achieving a perfect score and demonstrating their commitment to excellent customer relations and support.
Their Renewable Plans have received a moderate rating, suggesting room for growth and improvement in offering more sustainable energy options. The PUC Rating for Constellation Energy is solid, reflecting their compliance with regulatory standards and their reliability as an energy provider. Furthermore, their overall performance in the industry is highlighted by a robust GridHacker Rating of 4.3 out of 5.
Constellation Energy stands out as a reliable option with strong customer service and competitive rates. While they could enhance their renewable energy offerings, their consistent performance across other areas indicates they are a dependable choice in the market.
Constellation has been a great choice for my home over the years.
Constellation energy is good and reliable company. Use them and you will be glad you did.
Great customer service. If your unit has problems, there service contract is great.
Thank you excellent service.
Company will adjust your TDU charges and blame Centerpoint! If you call, you can only speak to a supervisor named Sheldon #C067951. Sheldon will refuse to escalate your call to a higher member of management. DO NOT USE THIS COMPANY. THEY ARE CROOKED.
In the beginning when I started with this company they were good. Now it’s RIDICULOUS!!!! They are horrible. The customer service is HORRIBLE, soon as I get my bill paid off I’m switching service to another company 🤬🤬🤬🤬
One of the best!
Great light company and very affordable
Muy buenos ahorras mucho me encanta excelente servicio
Love the service!! Never have any issues or exaggerated bills.
Great service lowest energy bill I've had
Best electric company!
I am glad I changed over to this awesome light CO, I GIVE THEM A 10, WITH PRICE, CUSTOMER SERVICE, MANAGER "S, MY AIR CONDITION, AND ECT, Thank you CON STELLATATION 👏
Great service and Price
Great company. Unbeatable pricing.
So far so good
Para mi son una buena compañía de luz con un buen precio los recomiendo siempre
Bad contracts and natural gas rates for customers! Do not get trapped!
They are dedicated to helping their customers in so many ways including hardship programs and or payment arrangements. They are so quick to responding back for any and all issues as well def recommending to others.
Great company , fantastic customer service . Easy to navigate website and cool rewards program
Process was slow. Rep needed more training but we got the job done. Would do it again.
Have used them for years as our electricity provider. No issues, awesome customer service with the best prices! Highly recommend!
Despite speaking extensively with the representative to request a service transfer for the month of "February/24," my service was abruptly ended January 24th. Multiple times the dates were confirmed with the rep (recorded call will support my account of this)and she still got it wrong. I was later informed that she handled the entire request the wrong way. As a result, I could face hefty charges by my landlord for the electric services ending early because I am still a resident. And to get the problem they created corrected, I had to explain the series of events to 8 different people and was promised a "call back" to confirm restored service, but it never happened. Corporate if they care, should listen in on these calls to see how much their people are lacking in terms is basic customer service skills like "listening". The ultimate test of a great company is how well they listen to the needs of their client, deliver on promises and admit when they've messed up. Retraining is definitely needed.
Job weldone constellation energy
Had a well knowledgeable representative to sign me up, glad to be a customer. Feel like I'm on a Cruise,,,lol. Thanks for my rewards.
Seems like a good Deal.. will see..
So far so good I always like how y'all keep me in the loop. I wish I could lower it this month but with the freeze I will live with it. Thank you for your service. Thank you
Great company
Great company, prices are the best I found anywhere and great customer service, I highly recommend Constellation
Reliable service and affordable.
Best service!!!!
Best Customer service, hands down!
Love the service of Constellation
Muy bien lo recomiendo
Been with Constellation since 2020 they are a very good electricity provider
Excellent company, great service, fast response to HVAC issues.
This is great
Value for money, competitive pricing of electricity unit. Affordable electricity bills. Overall excellent services
Excellent service thank you
I love Constellation Energy moreso bc they service my AC unit. I love this! 💜
You are very professional and dedicated
Very easy to do business with. Excellent Customer Service. Not one problem in 5 years.
They made getting service extremely simple.
Great Customer Service and Friendly
Amazing service, and detail with better rates
We have no complaints about Constellation and we are very pleased with our service!
Great rates, I love this electric company
i have been happy with the rates and service provided.
I value the competitive pricing and the Rewards program. Quick response to outages and updates their website during weather alert days.
Competitive electricity rates and long term contracts.
Great organization that is very reliable and responsive. They really do what they say in a timely. I have referred family and friends that are now Constellation customers.
Great prices and service better than a lot of other companies.
I have no problems with the company I feels that my bill is a normal bill
I absolutely love Constellation. I’ve been with them for 2 years and I have no complaints. One of the things I admire most is the usage report. I can quickly identify how much energy I’ve used and if I need to dial it back a bit. If I ever have questions, they are answered and explained thoroughly. I have recommended several of my friends as well so if you’re looking for a provider, Constellation is the way to go!
You Can't Go Wrong....Price Just right...!
Great company that really cares. Lll ll
TLDR: 90 day guarantee isn't real in texas, no real help from support, and high termination fees. Don't go for their tiered plan (I didn't read between the lines and now I'm paying $129 USD even if I just use 1/4 of the 1000kw. They also have crazy $150 early termination fee, and if you want to change to a fixed plan they will up the price so 500kWh will be the same as the 1000kWh tiered plan so you are stuck for another 12+months. Representatives couldn't help at all or be flexible eventhough I was less than 30 days a new customer - they 90 day guarantee doesn't work in Texas - be warned!
Great rates!
Nice company and they do what they promise.
Easy to set up, and very affordable!
Great energy service
0 stars if I could. 1 star is to many. Absolutely horrible company, terrible customer service. I wouldn't even recommend this place to my worst enemy. We have had an issue with meter completely unrelated to us has almost cost us over $1000. Horrible organization. Edit after response: no this one is on yall. We have been going back and forth with this for going on months. Nothing was to yall, and yall are trying to charge us for something that wasn't charged to you. We've talked to provider here and other 2 parties involved and constellation is the only one with an issue here.
Great company willing to work with their costumers. Praying they will “keep that Same energy” this coming summer
Outstanding custom service. CSR, Leslie was AWESOME!! Kudos, Leslie :)
Very good company
So far, so good! We have great service. Don't know if I am happy with the cost - waiting for summer to determine that factor.
Way to high of prices and lies about how much usage
Okay. A few power outages during bad weather.
It's an electric company I think rates are high
Great Company!
Very easy to use website. The customer service is the best. Great rates for electric!!!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
