Good Charlie differentiates with pet-friendly initiatives, providing affordable energy rates and customer-centric service.
TXU Energy is a well-known brand. Their service is commendable but their rates are traditionally higher than most other companies.
When comparing Good Charlie and TXU Energy, it's clear that both offer distinct advantages based on customer needs.
Good Charlie stands out with its innovative, pet-friendly benefits and a strong focus on customer satisfaction. Customers appreciate their unique services and competitive rates, making them a preferred choice for those looking for added value.
TXU Energy is renowned for its reliability and exceptional customer service. With a high Public Utility Commission (PUC) rating, they are trusted for consistent performance and strong support, making them ideal for those prioritizing reliability and customer care.
Ultimately, Good Charlie is ideal for value-seekers and pet owners, while TXU Energy is better for those wanting reliable service and strong customer support. Consider your priorities to make the best choice.
Edit 2024: Just renewed. Still a good value and the customer service is *chefs kiss* 🤌 The peace of mind I have knowing that there's a vet available for emergency questions is priceless. Please don't change a single thing about this company. It's perfect. Original review: This is the best experience I have had with an energy company. Good prices and customer service. Easy web interface. I have used the online vet service for both of my dogs when my regular vet was closed for the day. My older dog was recovering from lipoma surgery and the vet was so helpful with medication questions and how to help her get to sleep. And they donate to animal shelters. I hope they keep growing
Me encantanto la atención de natalia
The representative I spoke to understood my issue and quickly helped me resolve it. Was very friendly and understanding
Leo was my rep and he was great! He helped me with all my needs he is awesome! Thanks Leo
I love Good charlie! Great rates !great customer service. Plus I get free pet insurance for each of my pets just for being a customer !
My TXU rep was Ana. I have to say she was wonderful! She was informative, patient, kind and knowledgeable! She went above and beyond to help me reduce my electric bill. Thank you, Ana! Give this lady a commendation from me TXU! And give her a raise!
Very helpful
The process of contracting with TXU was easy and very well guided.
Dianna V was awesome and very informative
Online chat is easy to use and very convenient. We get busy in our daily lives and our electric contract expiration date slipped our minds. We were able to get on the TXU website and use their online chat. We had a new plan within a few minutes and slightly cheaper than our current plan. Walter Fajardo was our chat representative and found us an affordable plan with savings! He also offered added coverage that was a great benefit to have at low cost. We checked online for a better deal through other service providers, leaving us confident to choose TXU.
