Just Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
Direct Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
When comparing Direct Energy and Just Energy, several key differences stand out.
Direct Energy excels with a higher customer service rating and PUC rating, indicating a stronger overall customer satisfaction and regulatory performance. They focus on sustainable energy options, appealing to environmentally conscious consumers. Reviews often highlight their reliable service and customer support.
Just Energy also emphasizes green energy solutions and competitive rates. However, they have lower customer service ratings, with mixed reviews highlighting both positive interactions and significant issues.
Ultimately, Direct Energy might be a better choice for those prioritizing customer service and regulatory trust.
Direct energy has the best rates and they have excellent customer service. They always go above and beyond to make sure you are happy. I have been with them over a decade, and I plan on staying. I highly recommend them
Excellent service. Again Direct Energy has surpassed my expectations!!
Feedback Summary: While representatives at Direct Energy are perceived as courteous and polite, there's a significant gap in their support for customers facing financial difficulties after service disconnection. Instead of offering practical assistance or showing empathy, their response often boils down to a simple "should have called us beforehand" without exploring alternatives or showing understanding towards customers' predicaments. This lack of options and empathy leaves customers feeling unsupported and frustrated, highlighting a need for more proactive and compassionate approaches to customer service.
I have been a customer of Direct Energy for quite a few years. Each year the rate they have offered me, has reduced my electric bill considerably. I consider Direct Energy to be an excellent company to deal with and will continue to use them as my electric supplier.
I was very impressed with the customer service agent knowledge and pleasantful communication skills!
I don't know anything right now thT why my review is this as of right now
Horrible Horrible first impression for a new customer! Wanted same day service, paid the deposit sent all requested documents MULTIPLE times! Still no electricity! Horrible! If you want same day service STAY AWAY! They will take ur money and leave you in the dark! Literally!
Great deal save at night
The sales rep Marie was very professional and knowledgeable and I was actually feeling down and she made the rest of my day PLEASANT #keepher♥️
I honestly regret having this company as my provider, customer service is not existent, the mobile app ALWAYS has a bug unable to make the payments in my busy schedule, when you call customer service the robot lady answers and it’s a very primitive cheap version of customer service very inefficient, if this company is not investigating in good quality of customer support imagine their services, be my guest, I hardly understand the Indian person when they answer, Taking my business somewhere else
