Gexa Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
Reliant is a big brand in Texas. They score highly in terms of customer service and their rates tend to be competitive but higher than other options.
Gexa Energy prioritizes sustainability with numerous green energy options and competitive rates. They maintain high customer service ratings, making them a solid choice for environmentally conscious consumers.
Reliant Energy is well-known for its reliability and has high Public Utility Commission (PUC) ratings. However, their customer service receives mixed reviews, with some customers experiencing dissatisfaction.
In summary, Gexa Energy is ideal for those seeking sustainable and affordable energy solutions, while Reliant Energy is best for those valuing established reliability.
Gentleman was very easy to understand and offered great information. Was very polite. The experience of switching to Gexa was easy. I highly recommend to anyone else to make the switch to Gexa.
Peace of mind knowing that an energy company will take you step by step through the process of getting power to a new residence. Would highly suggest working with this company as they are professional and courteous.
good services
Sign up experience with Gexa customer service was seamless. Eric did a great job.
Edwin was pleasant to work with and adjusted my plan with the best rate based on my past kilowatt usage.
Terrible service desk! If I had more hands, I'd give you three thumbs down.
I have been on the phone with a request for a new conection over the phone with a representative name ‘JOEL’ as we speak and he constantly puts me on hold for 30mins and comes back with nothing. I asked for a manager- guess what - puts me a even longer hold times. Its been over 1 hour 15 mins out of which 1 hour is the wait time. WHAT THE HELL IS WRONG WITH THIS COMPANY. I would like the higher management to reach out to me ASAP. HORRIBLE CUSTOMER SERVICE.
I recently had a really disappointing experience with Reliant Energy. Their customer service was poor, and I was constantly being transferred between different departments just to address billing and try to get better rates. It's frustrating that they couldn't offer assistance over the phone and insisted on doing everything online. I expected better service from such a big company. I do not recommend Reliant Energy.
I was late for my bill, they gave my grace period of two days and the moment I called and apologized I made the payment and got it reconnected in less than an hour! Excellent customer care, highly recommend :)
Average billing very misleading. Beware!! Read the fine print. Switched and now owe 1.3k to reliant. Will never use this service again.
