Gexa Energy prioritizes green energy options, with a focus on sustainability and efficient energy rates for every customer.
Reliant is a big brand in Texas. They score highly in terms of customer service and their rates tend to be competitive but higher than other options.
Gexa Energy prioritizes sustainability with numerous green energy options and competitive rates. They maintain high customer service ratings, making them a solid choice for environmentally conscious consumers.
Reliant Energy is well-known for its reliability and has high Public Utility Commission (PUC) ratings. However, their customer service receives mixed reviews, with some customers experiencing dissatisfaction.
In summary, Gexa Energy is ideal for those seeking sustainable and affordable energy solutions, while Reliant Energy is best for those valuing established reliability.
My electric provider contract was coming to an end and Gexa had the right numbers worth considering... again. I had been with them on a contract in the past. Called their posted number on PowerToChoose to ask questions and confirm things and got Jesus as a service/sales rep with Gexa. Such a great personality and he knew his end of the business. His explanations were very clear about the plans they offer and he was a delight to work with. Credit check in minutes and we sealed the deal. Happy to have gotten him... good enough to say he probably ought to get a raise for how he reps the company. ;)
Outstanding and right to the point. Explained everything!
Cake walk. Great service!
Jesse was a great agent who explained the plans available to me, was very patient with all my questions.
Thanks to both Armando and Josephine my account transfer to Gexa is now complete and service with my new provider should start soon. Both were professional, helpful and responsive. Armando even followed through with return calls to let me know my status! Unfortunately, I was not as lucky with several other representatives on my first call attempts. I was lucky to have landed on his line!
Terrible service desk! If I had more hands, I'd give you three thumbs down.
I have been on the phone with a request for a new conection over the phone with a representative name ‘JOEL’ as we speak and he constantly puts me on hold for 30mins and comes back with nothing. I asked for a manager- guess what - puts me a even longer hold times. Its been over 1 hour 15 mins out of which 1 hour is the wait time. WHAT THE HELL IS WRONG WITH THIS COMPANY. I would like the higher management to reach out to me ASAP. HORRIBLE CUSTOMER SERVICE.
I recently had a really disappointing experience with Reliant Energy. Their customer service was poor, and I was constantly being transferred between different departments just to address billing and try to get better rates. It's frustrating that they couldn't offer assistance over the phone and insisted on doing everything online. I expected better service from such a big company. I do not recommend Reliant Energy.
I was late for my bill, they gave my grace period of two days and the moment I called and apologized I made the payment and got it reconnected in less than an hour! Excellent customer care, highly recommend :)
Average billing very misleading. Beware!! Read the fine print. Switched and now owe 1.3k to reliant. Will never use this service again.
