We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
TXU Energy is one of the biggest and most well-known electricity providers in Texas. But, that doesn't necessarily mean they have the best rates. In fact, in most cases, TXU will be one of the most expensive options for electricity in Texas.
So why do people sign up for TXU Energy plans? There are two primary reasons Texans sign up with TXU.
TXU is a well-known, stable electricity provider. But, seldom will they be the cheapest option for your home or business. Before signing up with TXU, compare your rate to other providers and plans in your area.
TXU Energy is a retail electricity provider that serves residential and business customers in Texas. The company is headquartered in Irving, Texas and is a subsidiary of Vistra Energy, a leading integrated power company in the United States.
TXU Energy was founded in 1882 as Dallas Electric Lighting Company, and over the years it has grown to become one of the largest electricity providers in Texas. In 2002, the company was acquired by Energy Future Holdings (EFH), which at the time was one of the largest utility holding companies in the United States.
In 2018, Vistra Energy acquired EFH, which included TXU Energy, and became the largest competitive power generator in the United States. Today, TXU Energy provides electricity to over 2 million customers across Texas, and offers a variety of plans to meet their diverse energy needs.
The company is committed to providing reliable and affordable electricity to its customers, while also promoting energy efficiency and sustainability. TXU Energy offers a range of products and services to help customers reduce their energy consumption and lower their bills, including smart thermostats, energy-efficient appliances, and renewable energy options.
TXU Energy is also actively involved in the communities it serves, supporting a variety of charitable organizations and initiatives. The company's charitable giving focuses on education, environment, and community outreach, and it has contributed millions of dollars to these causes over the years.
Had a question, got it answered, signed up for new plan with no Hasell, and no time involved. Thanks TXU
I had Diana G. help me review my TXU plan choices and she did a terrific job.
My service rep today was very helpful in answering all of my questions and took care of my issue promptly. I was very satisfied with the outcome and look forward to another three years with TXU service.
Allan R was so helpful and gave me a great advise on the best plan to save money.
Elisa Hernandez was very helpful
Arlen M. was so helpful and got me everything I needed very quickly and helped find a plan to save me money.
Great service. Agent was polite and professional. He helped me in what I needed. Thank you.
Elvis was great! He clearly and patiently explained all the renewal options and took a lot of time so that we selected the correct plan.
Ana went above and beyond to help me choose the best plan for my needs.
Chatted with ESTUARDO V in customer service && he was very helpful knowledgeable && got back with responses in a very timely manner.
Estuardo D. was helping during my online chat. My question was answered during the chat. Thank you!
Dania F. provided great customer service! Very responsive, solution oriented and thorough with her explanations. Great experience - thank you Dania!
Alan Cayan was very pleasent and was able to solve the problem at hand. He explained everything and gave me options when needed..
Thank you! First of all I just had to give 5 stars to Alan C excellent customer service. He was very helpful and patient with my inquiry this evening. I’d like to say keep up the good work! You are doing great! And don’t change because today in this world there are very little people left who will put forth the effort that you did. Thank you!
agent was very professional and helped me through and through
I just wanted to take a moment to express my gratitude for the exceptional service I received from Ana Herrera. She was incredibly attentive and took the time to address all of my concerns with patience and care. Her dedication to ensuring customer satisfaction really stood out to me, and I couldn't be more pleased with the assistance she provided. Ana's professionalism and helpful attitude made my experience a positive one. Thank you, Ana, for your exceptional service!
Ana H was very helpful in extending my business with TXU. Very professional
Elisa Hernandez did an excellent job with my switchover.
Awesome service Arlen stayed with me the whole process
Diana V. was very helpful and I'm glad that I was able to chat with her. Thanks for helping us.
Kindness and patience with a senior who is not very technologically savvy.
Professional help and understanding of competitive situations.
They have the worst customer service ever you call them and everytime. I call them I get I different story then want the first person told me.the people that work there are all incompetent 🤬🤬🤬🤬
Excellent assistance via chat
Estuardo was very helpful. The chat was very effective and was able to resolve everything online. thank you
Ana was very helpful today helping me lower my energy bill. She found me a new plan that better suited my lifestyle and also helped setup alerts to remind me when I'm reaching my monthly goal.
Excellent service...I have been a customer for well over 30 years. Very friendly and will help what you need when they can!! Thank you..AGAIN!
Allen R was great helping on changing to new plan.
Diana G. made moving services to my new address easy when I was having problems online.
Fast and effective service!
Excellent CS!
Thanks Silvia M. Knowledgeable and helpful. Speedy process.
My experience with txu chat was great.The agent Estuardo Diaz was very quick and helpful.
Great customer service
TXU has been a reliable and fantastic provider. Whenever I have billing issues, they are quick to resolve them and work with me to offer a better plan
customer rep was very helpful and helped me accomplish my goal great customer service.
Dania f was very helpful didn't have no trouble got everything set up and going very quick. :)
It is my first disconnect service request in US, since We are leaving US. Dania support us very polite way and easy to get confirmation. Thank you very much
Great utility company and amazing customer service support.
ESTUARDO V. IS VERY KNOWLEDGEABLE AND VERY HELPFUL.VERY HAPPY WITH HIS HELP AND TAKES THE TIME TO EXPLAIN MY OPTIONS,PROVIDING ME WITH HELPFUL INFORMATION,THANK YOU.
Customer service was great using chat too to change my coverage.
I am a happy customer with TXU Energy, I already used the chat to ask about something, I was attended for Mr. Angel V, who did a great job answering all my questions, he was so helpful and efficient. Thanks!!!
thanks for your kind generosity mrs.kathya.g
the chat feature online is very convenient. I am able to continue working while I get the service I need for my account. Diana was most helpful.
Great customer service both via phone or chat!
was good....fairly expedient....agent polite and efficient.....TIME is everything
Awesome customer assistance. TXU Representative Diana was super helpful and helped me with my contact renewal. Thank you !
Good service. Fast customer support.
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Just switched, Thanks to Juan! Quick and easy with a straight up plan. Love the flexibility and options I was offered and the low pressure to start or use them. I definitely recommend and am happy to be apart of the TXU family!
Angel B was very helpful and courteous!
Excellent customer service. On-line chat agent was extremely helpful setting up my new service.
Excellent customer service. Very patient and precise with the answers. Thank you
Love this company they are always very patient and Maria Ortiz helped me with all our concerns! Positive attitude always thank you TXU UPDATE !!! well change of heart it turns out this bill was getting higher and higher so I switch to Direct Energy and now my light bill is very satisfying not as high prices as TXU good bye TXU
Signed up for txu electric service. The agent who assisted me was very helpful and knowledgeable.
I like TXU been with them since 2013
So nice and explain everything to me ☺️
Ana was helpful with setting me up on new plan and saw where i used more energy Ansered my questions and was verry knowledgeble
Online chat is easy to use and very convenient. We get busy in our daily lives and our electric contract expiration date slipped our minds. We were able to get on the TXU website and use their online chat. We had a new plan within a few minutes and slightly cheaper than our current plan. Walter Fajardo was our chat representative and found us an affordable plan with savings! He also offered added coverage that was a great benefit to have at low cost. We checked online for a better deal through other service providers, leaving us confident to choose TXU.
Dianna V was awesome and very informative
Elisa was amazing she did everything she could to help me with my situation
The process of contracting with TXU was easy and very well guided.
Excellent service by both Clara M. and Elisa Hernandez. I really appreciate their Excellent customer service and pleasant nature.
Very helpful
Angel was very helpful and provided great, efficient assistance. Transaction was accomplished very quickly.
My TXU rep was Ana. I have to say she was wonderful! She was informative, patient, kind and knowledgeable! She went above and beyond to help me reduce my electric bill. Thank you, Ana! Give this lady a commendation from me TXU! And give her a raise!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
