We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Just Energy, a sizable and established player in the energy sector, has been delivering services for over two decades. With a significant customer base and operations in various regions, Just Energy has a history of adapting to market changes and evolving consumer needs.
In terms of Plans and Rates, Just Energy scores well with a 4 out of 5, indicating they offer competitive and appealing options to consumers. However, their Customer Service rating stands at 2.7 out of 5, which points to potential areas for improvement in customer relations and support. Their Renewable Plans have received a moderate rating of 3 out of 5, suggesting an average commitment to sustainable energy offerings.
The PUC Rating for Just Energy is 3 out of 5, reflecting a satisfactory compliance with industry regulations. Additionally, their overall market performance, as indicated by the GridHacker Rating of 3.4 out of 5, shows that while Just Energy is a competent provider, there is room for enhancement in certain aspects of their service and offerings.
Considering their size and history, Just Energy is a notable entity in the energy market, yet their varied ratings indicate that while they have strengths in offering competitive rates, they could benefit from focusing on improving customer service and expanding their renewable energy options.
Just Energy is a retail energy provider that serves residential and business customers in North America. The company is headquartered in Toronto, Canada and has operations in the United States and Canada.
Just Energy was founded in 1997 in Ontario, Canada, and has since grown to become one of the largest retail energy providers in North America. The company provides electricity, natural gas, and green energy services to over 1.5 million customers.
Just Energy offers a range of energy plans to meet the needs of its customers, including fixed-rate plans, variable-rate plans, and green energy options. The company is committed to providing reliable and affordable energy to its customers, while also promoting energy efficiency and sustainability.
Just Energy offers a range of products and services to help customers reduce their energy consumption and lower their bills, including smart thermostats, energy-efficient appliances, and renewable energy options. The company is also actively involved in promoting renewable energy, with a focus on wind and solar power.
I had excellent customer service from my representative for just energy. He was attentive and answered my questions with ease. I even signed up for a 36 month contract for electricity! Thanks just energy
Horrible
Very friendly, very friendly
So far the experience is good.
I was convinced by a roving representative in Sam's Club to switch to Just Energy. After I learned the true facts about what I would be charged, and just how Free Nights work, I immediately stayed with (switched back) to my previous provider. Effective rates with Just Energy will be .281 cents per kWh or higher. Not a competitive price, in my opinion.
I have been with this company for many years with no problems until recently. The teleprompter computer based bill pay system has not worked in months so I keep having to call in to try and make payments with a rep which never goes good. I tried to pay online and for some reason I could not view the payment information screen. Honestly I am over it. Why would you make it so hard and frustrating for your customers to pay you?
Fantastic customer service and very informative. Thank you
Great customer service, Dianna was very knowledgeable and professional. She was patient with me, because I had a lot of questions. Great job.
Thanks. But NO THANKS!! I will be taking my business elsewhere due to the absolute incompetence and the ignorance of every single customer service rep that I have dealt with since the beginning of my ordeal to obtain service with Just Energy started, almost one month ago. Would NEVER EVER EVER EVER, recommended this company to ANYONE 👁👁
Good
I was told that if I sent a picture of my drivers license, I would not have to pay hey deposit since I am 71 years old other companies don’t charge senior citizens for deposit, but they told me I would not have to pay deposit and then I do not have The money to pay for deposit so I did not get service with just Energy
Salesman was great and I will waiting for my first bill to see the change from TXU energy.
Muy bien gracias
I was told my energy charge would average 8 to 12 cents/kWh with the night credit. However, the paperwork sent to my email states 27.6/kWh and after the night credit the average is 19 to 18.3 cents/kWh. I need someone to contact me. :-(
Excelente
Very happy right now
It was extremely bad they did nothing but lie when I was doing the enrollment process I’m so happy that I read the review. This company should be in prison
WORST COMPANY EVER!!! Where do I begin..first what kind of Utility company doesn't take debit/credit card payments...I've had them for a couple of years now and have always paid my bill with a debit card, but this month I went to pay my bill like I always do and was told my account doesn't qualify for a debit/credit card payment. When I called customer service about this I was told the same thing but was not given a reason as to why they couldn't accept my debit/credit card payment and that I needed to use my bank account to pay my bill. Second they can never tell me how is it each month my bill is higher and higher with absolutely no changes to my everyday life. I am 1 person in a small 2 bedroom house that is hardly ever home. 3rd why is it I get different amounts that are due...my bill will say one amount the email that they send me will say another amount their website says a different amount and their app says a different amount..and when I call I can never get a straight answer out of anyone!!! THIS COMPANY IS DEFINITELY A SCAM AND THEY ARE MONEY HUNGRY!!! They need to be shut down!!!
We are barely starting our service
Great experience signing up at Sam’s Club in Temple TX!
Servicio de excelencia. Alexander Ochoa es muy profesional, te explica todos los detalles del servicio , tips para mejorar tu consumo , una actitud muy cordial , es de los pocos representantes de compañías que dan un servicio de calidad.
The person I spoke to was very knowledgeable and friendly. All my questions were answered.
I honestly regret having this company as my provider, customer service is not existent, the mobile app ALWAYS has a bug unable to make the payments in my busy schedule, when you call customer service the robot lady answers and it’s a very primitive cheap version of customer service very inefficient, if this company is not investigating in good quality of customer support imagine their services, be my guest, I hardly understand the Indian person when they answer, Taking my business somewhere else
Was great Thank you
The female that was in Kroger was VERY PUSHY. I hate people like that. Made me feel that something was wrong.
I would like to say that the representative for Just Energy that I spoke with on today was very informative very professional and when she compared the electricity cost Just Energy came out completely on top so this is why I chose to switch I look forward to a long long relationship with Just Energy
Great deal save at night
I am not going to give a 1 star review just because I am unsure of their actual service. I am upset because I was approached at Kroger and was told I will just receive information via email about the service. When signing I noticed it said I am giving permission for them to start the service. I asked the sales rep and he said that it is only to have the information sent and you have 5 days to think about it. Now I am enrolled for their service, plus they make you sign on a Sunday so their office is closed. Due to this I do not trust this company and I will be calling tomorrow to cancel. I do not like being mislead. Read what you are signing and do not trust the sales reps
The sales rep Marie was very professional and knowledgeable and I was actually feeling down and she made the rest of my day PLEASANT #keepher♥️
Horrible Horrible first impression for a new customer! Wanted same day service, paid the deposit sent all requested documents MULTIPLE times! Still no electricity! Horrible! If you want same day service STAY AWAY! They will take ur money and leave you in the dark! Literally!
I don't know anything right now thT why my review is this as of right now
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
