We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
WHAT TO SAY….UMM THEY NEVER ANSWER THEIR PHONE…ELECTRIC BILL IS TO HIGH TO BE LIVING IN A 2 BEDROOM APARTMENT..CUSTOMER SERVICE IS HORRIBLE..ZERO STARS FOR THEM…TRYING TO FIND A WAY TO GET FAR AWAY FROM SUMMER ENERGY AS POSSIBLE.
Poor book keeping, I pay ETF from my bank and for 2 months now I get disconnect email for non payment. Here we go again with phone calls and time I'll not get back in my life.
Summer Energy is the worst energy company in Texas. Never make a service contract with these scammers. I have been a customer for more than 5 years, and I have received a bill for $723, because my service was "out of contract" I never received a notification, neither calls nor email, alerting me about this. Although I wanted to renew via online to avoid these abusive charges, the page never works, I tried to call and for 4 days I was on hold for more than 40 minutes without any response, when I finally contacted an operator he told me that I must pay this charge , and also that the renewal of the service would increase the rate. How do they intend to attract new clients, or contract renewals, charging these abusive amounts to clients and also increasing rates with each renewal. They are the worst! Terrible company, scammers and abusers, worse rates and worse service!
Worst light Company, if i could give them 0 star, i would do it, i have been them for 2 consecutive contracts, over 4 years, the last one wasn't renew and they use high variable rates and charge me up to $1070.00 for 10 days, i called and see how to solve they were so meant because they make their money on variable rates. i had to switch company and between that week they billed me for another $1012.00 totalling a bill of $2082.00 and called them for payment plan but didn't want to do it. i just paid the $2082.00 because i am aware of my good credit and didn't want to give them the audacity to destroy it. All businesses, stay away from Summer Energy , would never recommend it, worst Electrical company.
Terrible customer service, if your bill is late by one day they send you a dissconect notice. Their rates are terrible. Stay away from this energy provider.
I am super tired of the unprofessional manners at this company. I’ve transferred my apartment unit, and they created a new account number for it, which is fine. However I had credits in my previous account. I adored them to transfer my credits from old account to new account, and they said, “sure”. Guess what? They didn’t, and they continued to charge me late fees. Folks, if you don’t want to do forensic accounting in your villa, and spend hours to find the issue and do their job, then don’t pick this company.
Zero stars 👎 it's always something with the bill . Horrible!! I wish I didn't renew !!
Horrible service charging unnecessarily. Customer service never gets connected. THOUGH AFTER PAYING TO DISCONECT THEY STILL CHARGE HUGE AMOUNT. I WISH SOME ACTION IS TAKEN ON THIS COMPANY'S FRUAD.
If I could do zero stars... I would. I've been homeowner for 40 years. Worst utility company I've ever dealt with. Customer Service is hard to reach, unreal wait times, untrained staff. Accounting - there is a ridiculous delay from when funds get in their hands to when they post that I've NEVER had with any other company if you pay via bank check vs their online portal. I switched to Summer Energy due to their rates at the time. I am baling as soon as the contract is up. Update: they must have a bot who responds to these negative reviews by giving a number to call... Because Ive already called....
By far the worst energy company I have dealt with. After my contract with Summer Energy ended, my electricity rate skyrocketed to $0.30 per kWh, significantly raising my bills. Attempts to resolve issue with my bill were unsuccessful, they stated nothing could be done to adjust the bill. This lack of support and transparency from Summer Energy post-contract is concerning. Customers should be wary of potential rate hikes and the company's apparent indifference towards addressing such issues.
This energy company is not good 🥲
I've had summer energy sense of August of 2023 my electric bill would come in towards the end of the month it was due on the 26th of January 2024 of 90.73 so I was assessed a late fee of about $10 so on the 29th of January 29 2024 I paid 94.68 I asked if they could put the $4.25 late fee on my next bill which was fine and they did put the 4.25 on the bill for Feb 26 2024 and that was done correctly.and I gave them permission one time payment on my credit card for $94.68 on January 29 2024 on february the 26th 2024 I got another bill for $125.24 which had the late fee as I requested for the $4.25 put on that bill which is fine and I only ran the electric on 60 I thought that bill was rather high so I gave them a check for a partial payment they cashed the $40 payment on february 12th 2024 then I sent the rest of the money which was $85.24 and they cashed my check for that on feb 27 2024 so I haven't got my electric bill in until they send it to me when I get my electric bill if I see that it seems really high since we only had a very little cold spell and I still kept it on 60 for a one-bedroom apartment there's no way it could be that high unless the delivery fee of the electric has gone up, it's March 4th 2024 when I receive my electric bill for March and if it seems very high or it seems a good price I will give a better higher rating as of now I'm giving summer energy a one-star rating march 4 2024✝️🇺🇲 March 4 2024 12:49 noon I've decided to give summer energy a three-star review and if I am satisfied with the amount of the bill in March I will give a higher review feb 4 2024 3:47 pm ✝️🇺🇸
I put an initial review on the services provided about a week ago (see below). They informed me that they changed their systems which caused the error and promised me that it would never happen again. They also begged me to delete the 1-star review. Then they provide the generic response. HOWEVER, today I got the exact same message for our other business location - despite the fact that they told me that my accounts were in good shape and that this situation would never happen again. As I said before, use anyone else other than Summer Energy. ORIGINAL TEXT I have two business accounts with Summer Energy. I received via email the other day a disconnection notice despite the fact that I have both accounts on AutoPay. I called and talked to customer service and the guy was nice and informed me that the message was sent in error because "they were transitioning to a new system". He assured me that everything was all good. Today, I received a call from customer service that stated my account was past due and subject to disconnection. I informed him of my conversation a few days ago. He could see the the log of my call but they still haven't fixed the account. I was forced to go through extra steps and spend time out of my day to fix their problem / mistake. This is not the first time something like this has happened. A few months ago I got about 5 phone calls within a short period of time stating that my account was past due and subject to immediate disconnection so I stepped out of a meeting to take one of the calls. Their reason was the same as what happened today - they were changing their system. I would suggest to everyone to choose another Retail Electric Provider (REP). Summer Energy isn't worth the poor customer service and hassle using them as a provider.
By far the worst electric company I have ever used. My bill says "do not pay" because auto pay is set up, confirmed with an agent on the phone it was set up and the payment did not go through on the due date. I was told it is not set up and I needed to pay a $3.99 processing fee because they are upgrading their system. What a joke. Immediately switching my service.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
