We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
I appreciate that they don't have the highest rates in town and the billing seems to be consistent with current demand. I don't have to worry about wild spikes in my bill as long as I can understand the contracts. Like all service providers you have to have the equivalent of a rosetta stone to decipher the the terms of the contracts to make sure you are putting yourself on the most efficient Terms for you.
We have had Spark Energy for over 10 years. So far the service and pricing has been the best for our needs
Completa estafa
Their prices are cheaper than my utility company. I gave them four stars because they're a little higher than the previous company I used.
This is an A.1 energy provider in my area that provides the utmost quality service at a reasonable rate for me and my family. I would recommend this service.
Great customer service. The rates are very good too.
Staff is always very polite and knowledgeable. The service has been great and reliable even though weather problems. The prices are affordable and they have the most fixed plans to fit anyones budget.
I have been with Spark for more years than I can count. Although it seems expensive right now, it is very competitive. I especially like their professional and kind costumer service.
One of the promises made when switching to Spark Energy was that of a $50 VISA gift card. I never received it. My letter to the Chief Operating Officer was ignored. My subsequent email inquiry on this subject was ignored also. As soon as I receive the virtual VISA gift for posting this review, I will terminate my Spark Energy contract and return to my local supplier.
I have had spark energy for a few yrs now I had left due to friend recommending me another company but that was a fail once I was able to I came back to spark energy I did
Came across Spark Energy as a recommendation from several friends that use their services. Spark Energy offers competitive rates, and their customer service is exceptional. Been with Spark Energy for over 6 months and have really noticed the savings compared to what I used to pay with Reliant.
Spark is really good...always works!
I signed up over the internet and have had no problems. They meet and exceed my needs and expectations every month.
Good company with good rates
I have been a customer of Spark Energy for 1 & 1/2 years. I am a gas customer. The first year was great, I saved about $2. Per therm. After 8 months, PGE started charging a delivery fee, which wiped out the savings. I did renew in May of this year, but I was hope they had a flat rate which they didn't. Next year if they don't have a flat rate I will have to cancel.
We have been w Spark for the past 6 years and will continue to renew in the future, service is phenomenal aside from rates given after becoming a loyal customer. Greatly appreciate Spark Energy for providing electricity to my home and my family. :)
I have talked with customer service perhaps twice in the past 4 years! All of the reps are very knowledgeable and very courteous. I would recommend Spark energy! Rates are great, as well as the service
Well I never been to the place personally but just to look at it it looks like it's a very nice place of business
We have been with Spark Energy for around 15 years and have never had an issue with them. Great company.
We’ve had Spark Energy as our electrical supplier for several years now. We’ve found their rates to be competitive in our area. Have always been able to call & speak to a “real” understandable person! When choosing a plan, all info is presented—no surprises on our bills. I expect we’ll be staying with Spark when the time comes to renew our plan next year.
i am happy with spark energy services
Spark has lowered my gas bill and it’s never over $45 a month!!! I’m really grateful for that!
I love Spark Energy! Aside from the significant increase in charges two months ago, I haven’t had any issues with them. The customer service team is quick, thorough and are extremely helpful!
excelente 👌
Great company best rates
I have been with Spark Energy for about 10 years and I’m so happy about the service I receive. I intend to be a customer for years to come.
I have been with Spark Energy for 10 years and have not had any issues. The rates always seem to be fair an in line with others, but typically less expensive. There are several different plans to select from to fit your particular needs. Spark Energy is has always been on top of the renewal program encouraging early renewal of the next sign up cycle. Great service and no problems.
As a Spark customer, I have been satisfied with my service. I appreciate that they keep in contact with me when my agreement is ending, and they find a deal that suits my needs and work with me to keep my bill low.
Muy buena compañia de electeicidad y con precios accesibles para todos
Happy customer for years!!!
No problems. Notify you when contract near end
Very reliable. am very happy with my bills paid for what you use again am very happy .
I have had to switch different suppliers to help with senior saving where possible, social security alone is not enough and Spark Energy was the lowest competitor with good rates and very good service.
Great service always...been using them 5 years now with significant reduction in monthly energy costs on our Orangevale, CA. home. Yes for Sparks!
Spark Energy not only consistently has competitive rates but almost always beats other electric companies. Their bills are straight forward, easy to read & easy to pay. Enroll in auto bill pay & get an online account for even more ease! They also have a great referral program where both parties get a bill credit after 90 days. So if you make the switch find a friend to do this with!
Energy bill has been low compared to the type of summer we have had Customer service has been nice and gelpful
We have been very pleased doing business with Spark Energy. Never having a problem and all questions are answered fully. We appreciate the savings. Thank you.
We have been with Spark Energy for several years. Still happy with our service.
Haven’t had any issues. Easy to work with and rates aren’t bad
You all are just the best I’ve had you for about the last three for five years and I’ve got you for another two more and you’re just the best electricity company and I love you all. Thank you for being there for me when I need you the light is always on. Hugs.
Definitely recommend spark to family and friends every chance I get
We have been with Spark Energy for several years. Spark Energy continues to provide the best rates and service. Spark Energy is a very professional organization, and their service support is absolutely the best.
Been with this company for three years and haven’t had any complaints. Great service
I always shop around for the best energy prices. This is my second contract with Spark Energy and I could not be more pleased. Highly recommended.
I have used Sparks since Hurricane Harvey in 2017. I always locked in my rate for 24 months and so glad I did. Their rates are very competitive and the lowest I have found.
We have been very satisfied with Spark Energy. We started with them due to their rates that were better than other providers. Our bill had been affordable over the years. We plan to stay with Spark.
very pleased with my service....have recommended to several friends
I have been with spark Energy for about 8 years and they have continuously able to provide competitive rates and good customer service on every renewals
Spark Energy muy satisfecha con su servicio muy recomendable hasta hoy a sido la mejor comer luz que e tenido
I had a very positive experience with Spark Energy. My rate was low and saved me lots of money. I highly recommend them to anyone!
I've been a customer for several years..in 2020 I lost my home in hurricane Hannah.. moved to a apartment until I could find a mobile home to replace the old one.. unfortunately I lapsed in my contract and was billed fluctuating rates..not good.!! Disputed and lost. BUT I still have Spark Energy ..UNDER CONTRACT. HAPPY ENOUGH..TEXAS ENERGY SUCKS ..BUT THAT'S ANOTHER THING. Payment last month was paid at local grocery store ..on due date and and still charged late fees. Couldn't get thru to report payment AND I WAS CHARGED LATE FEES AND SENT A DISCONNECT BILL .NOT HAPPY WITH THE WAY PAYMENTS ARE PROCESSED .MUST BE BETTER WAYS .
We have been Spark Energy customers for years. Their competitive rates and excellent service have kept us renewing year after year! I appreciate the easy to read bills. Even with the unusually high temperatures this summer, our 2000 square foot home remained cool and the bills were affordable.
Have been a Spark Energy customer for many years. They are always fair, they provide a good rate, and have good customer service. I would recommend!
We have always had excellent customer service from them, and have always been able to reach them easily. They offer very competitive rates as well! The only reason I'm not listing 5 stars is due to them not offering a month to month contract, as we wanted to use their services for a rental property.
I've Been With Spark For Years and They Are By Far The Most Reasonably Price Company Even During These Fluctuating Economic Times. So Far I Have No Plans Of Switching.
This company is running scams. I had a representative come to my door last week claiming to be with PG&E, and said he just wanted to “verify that I was being charged correctly on my gas bill” then proceeds to ask me to answer this quick survey. It seemed weird, and the “survey” seemed like I was enrolling for something. After I got the man to leave, it didn’t take much research to learn he had tricked me into enrolling in their energy program which would not save me money, it just meant I would be getting gas through them rather than PG&E. Because the representative had obviously lied to me and the whole situation was sketchy, I immediately called and cancelled the contract. Today, someone from the company called me yet again asking if there was a reason I cancelled, when I explained that I had been lied to they hung up on me. I have camera footage speaking with their representative when he came to my door, of him blatantly lying to me about what he was there for and I will take legal action if need be, as I’ve now been contacted 3 separate times by this company.
Satisfied with the service my mom gets and the reminders she gets about what is going on with the company.
This company should be ashamed of themselves. My mother had a stroke 7 months ago and I took over her affairs. I just found Spark Energy as a line item on her PG&E bill. They have been charging her 3-4 times the amount of PG&E for gas procurement - since 2018!!! It is so wrong for a company to prey on older people who may not be savvy enough to understand their bill or navigate information online. Shame on you!
Thank you spark for your services and competitive deals! And great customer service
In March of 2023 I signed up with Spark Energy to get my natural gas from them instead of Washington Gas. My first bill was in April 2023 it was $.68 cents per therm and Washington Gas was $.56 per therm.7 months later my bill was $.62 cents per therm and Washington Gas was $.52 per therm. Besides charging more than Washington Gas they sad if I referred someone that we would both get a $50 dollar visa gift card which never came. See photo .
If I could give zero star for this company I will be glad to give cause How can u cut my power if I told to your operator that my payment will be made every 16th of the month. And it’s Sunday night. I have small kids. Nobody call me today and it’s not 16th yet. You have a very rude operator that couldn’t help me with this instead cut it off by purpose. Let me know when my contract be finished with u and I’ll be happy to deal diifirent but better company better than u. U know it’s Sunday night and u we’re closed. U should wait tomorrow morning to cut so I have time to call. This is very unprofessional company with unprofessional operator. I have little kids here that u trying to kill. It’s only the 10th today. Your customer service assistance not being helpful and rude maybe u need to check that too.
They promised a set price they kept their word
THANK YOU FOR YOUR YEARS OF EXCELLENT SERVICE.
We just renewed our contract with Spark Energy. The rates went up but compared to other providers Spark Energy was quite competitive. The service is overall very good, and billing is straight forward.
Great customer service, rates are good also. Been a customer for many years rates have been fair an great customer service.
Great service and prices are reasonable. I am a third year customer and find it very easy to get in touch with a representative.
I have been a long term customer with Spark Energy and have been very happy with their yearly costs. I would not switch to any other electric company. Thank you SPARK!
I have issues
RIP OFF…. Sparks energy charging CHICAGO resident 16 cent per kilowatt and the regular electric company COMED only charging 7 cent per kilowatt….When I asked about my bill and asked for a breakdown of the bill I was put on a 10 minute hold only to tell me that my rate has been 15 cent per kilowatt since 2019…..I WILL NEVER AGAIN SIGN UP WITH THIS COMPANY AND WILL BE FILING A COMPLAINT WITH THE BBB AS WELL….
Prices cannot be beat. We are happy with Spark. Only complaint is how difficult electronic payment is. It has to be done on their website, and not much notice is given for mailing in a payment on time. Electricity is the only bill that has to be done outside my usual bank process.
Spark Energy has been my electric provider for over fifteen years now. I have considered other providers but I always come back to Spark Energy. Even though the rates are all high, Spark is very competitive with the others. I very much like the fact that it is so easy to get in contact with them. They always provide excellent customer service. I especially love the fact that they offer a two year contract, which is so convenient. I hate having to deal with a new contract every six months to a year. I only had one issue with them in all the time I have been with them. However, that was resolved to my satisfaction. I will stay with Spark for as long as I can. They are my provider of choice!
I have been with Spark Energy for over five years and I’ve never had any issues. Very happy customer!
charging people evrymonth fir nothing
First timer just learning
Rep came to my house and got caught in a lie. Told me I would get charged $100 if I canceled in the first 3 days but afterwards I could cancel anytime. When reading the contract it clearly stated you could cancel free of charge in the first 3 days and after would be a cost. This sounds like a big scam when I keep reading others were heavily lied to as well. Don’t trust this company.
I would give them a zero if I could. People beware!! This company is shady and can easily scam you. Back in April 2023, I signed up with Spark Energy at .54 cents per therm fixed rate plan for 6 months. When my contract was about to expire (October) and I wanted to cancel because Nicor Gas had a rate of .37 per therm. One of their reps called me and convinced me to stay with them because their current price was at .38 cents and it would be locked in for 6 months. So, I agreed. In December I open my bill and I almost flipped out because I saw the amount. How could it be this expensive? I checked my 2022 December bill, and I used more energy back then. I had Santana Energy at that time. My rate was at .67 per therm, my bill was actually lower than my December bill with Spark Energy. I reached out to Spark Energy, come to find out my contract was never renewed and because it wasn't renewed it fell to a variable rate at 1.34 per therm!! They said no one called me and there was no history that I had called them. I checked all my phone call logs with no luck. I went back to read the contract and it doesn't say that if you do not renew your fixed contract it will fall to a variable rate. It states "If you choose a fixed price plan, then this Agreement will automatically renew to a new fixed price and term upon completion of the initial term, and the price may be higher or lower than the natural gas utility’s rate during any given term". Their fixed price is .38 cents per therm so how or why did it turn to a variable rate of 1.34?!! I've paid over $1000 for 2 months of natural gas and I've used less gas than in previous years. It is 3 times more expensive than Nicor gas rate!! This is ridiculous!! I've never paid this much in natural gas (not even with Nicor) and we've had harsher winters. STAY AWAY FROM THIS COMPANY!! I have submitted a complaint with the State Attorney's Office, they need to know what kind of company Spark Energy is so they are no longer allowed to continue scamming people. Or better yet they no longer allowed to conduct business in the state of IL.
Had a rep come to my house and said they would lower my gas bill. They also said if u take a survey they would mail me a 50 Amazon gift card still haven't received it and it has been 4 months. They did lower my gas rate tho.
Wish I could give 0 stars. Had a representative come to my door saying they work with pg&e and I could sign up for a reduce rate on my gas which would reduce my bill. Well my bill comes and I'm being charged 3x the amount I was paying before. I call to cancel and they try to tell me I'm being charged x amount because I could use whatever amount of gas I want without being charged more. And I said just cancel my account and the lady kept trying to sell me on a lesser tier. Seemed to me she was reading off a script. When I finally got through to her and cancelled the account she said it will take 2-3 bill cycle for the account to close. This company is a scam. I would never recommend it to anyone in California.
COMPLETE SCAM!!! They lock you in a contact with low rates but hit you with a huge service fee every month. My last bill with them was 300% higher from the year previous.
Horrible scam!!! Yes their per Kw cost was less but read the fine print, they hit your with $100+ service monthly fees.
The representative that assisted me was very nice and they even gave me a call to make sure I understood the services they provide. Very happy to be a new customer.
There was a black women with a gap in her teeth going door to door, saying that she was partnered with consumers energy and wanted to lower my energy bill. However, that was all a lie. All she did was lie to get me to switch over, took my information and switched over my service without my consent. Now I’m stuck with a spark energy bill and a consumers energy bill. Also, there’s a termination fee if I decide to switch over back to the company I was originally with. Please beware !!!
This is a scam. You are just giving them money..
We have Spark Energy as our gas service provider for over a year now. So far, their service is very good and the price seems to be better when comparing with my old provider. The sign up process was fairly straight forward and I don't have any complain at all.
This is a scam company that is connected with several other companies. Major Energy, Verde Energy, etc.. look on Better Business Bureau. They will tell you they have great deals but will not accept you as a new customer if you once enrolled in service under a different name and then place you on a variable rate charging you $100s more and then trying to make you pay $1,500 to get out of a variable rate contract.
spark energy has been my provider for a few yrs now, and by far the one with the best deals.
Entering into a transaction with Spark Energy Gas and Electricity is akin to willingly stepping into a trap. My experience with this business is nothing short of a nightmare, marred by deceitful practices, exorbitant charges, and a complete lack of ethics. Spark Energy Gas and Electricity displayed a façade of professionalism and trustworthiness. However, this veneer quickly dissolved. The initial quote provided was deceptively low, designed to lure unsuspecting clients into their grasp. I was subjected to a barrage of inflated charges, conveniently omitted from the initial agreement. Spark Energy Gas and Electricity operated with the sole intention of exploiting their clients for financial gain. Attempts to dispute these unjust charges were met with hostility and evasion, further highlighting their lack of integrity. It is apparent that Spark Energy Gas and Electricity prioritized profit over client satisfaction, neglecting their fiduciary duty with reckless abandon. In addition to their deceptive practices, Spark Energy Gas and Electricity exhibited a blatant disregard for ethical boundaries, demonstrating a callous indifference towards the well-being of their clients. Their business model is predicated on preying upon the vulnerable and unsuspecting, profiting at the expense of those who place their trust in them. In conclusion, I caution anyone considering engaging with Spark Energy Gas and Electricity to proceed with extreme caution. Their unscrupulous practices and exploitative behavior render them unworthy of trust or patronage.
Scammers who keep trying to literally force our door open and force us into scam decisions.
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Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
