We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Thank you Kenna Shull at Southern Federal Customer Service for making the sign-up process a smooth experience over the phone!
Agent Kenna Shull helped answer all the questions. Their prices look better than all other companies. Hoping for good service as well!
Great electric company. Super friendly agents who are very helpful.
TLDR; 10 out of 10 recommend. Shopped on Powertochoose and Southern Federal kept coming in with the lowest rates around. I checked out their website and decided to give them a call. The rep I spoke to was very kind and helpful and answered all of my questions. Signed on for the first year, and this will be my second renewal with them. Every time I call I get someone who sounds like they actually enjoy their job and want to help me. Can’t say the same for most other company’s customer service. This was really important when Uri came by and caused havoc on the grids. I was fortunate that Southern Federal gave me fixed rates and didn’t have to worry. There were some mixups in my account, and they had it resolved immediately. Just can’t beat it. Shoutout to Zech and Kenna!
Great service, staff, and rates (specially rates!). A customer service rep was able to explain everything clearly and I'll continue being a happy customer.
Maryann, she is the highest levels of customer service I have experienced. Information was accurate, and helpful. I just signed up today . great company and prices . thank you Maryann :)
Just got my final bill with $250 ETF. Six month contract and I had service for exactly six months. Thanks for the hassle! AVOID
Maryanne M was awesome !!! She actually stayed after hours to attend meetings just to get my account situated . The whole ordeal lasted a good 2 weeks and she stayed after hours atleast 2-3 times ! I wish all employees were like her it’d make doing business a lot easier . Thanks Maryanne 👍
Started out well with this company now I dont know what's going on. Started with a 6-month contract, went well. When it was time to renew the 6 month contract disappeared. As in no longer an option.The only options were 12, 24, 36 and 48. The rep I spoke with told me they only provide options for 12 months and greater. I was upset but it didn't bother me as I had planned to stay at my place longer so I signed a 12month contract. Now its time to renew again; logged in. No 12 month option. Only 24, 36 and 48. In addition, I signed my lease for another year and then I'm moving. Is this a ploy electric companies use in Texas? You sign a 12 then they remove it and force you to sign a 24 for renewal and so on. I'm confused. I'm waiting for them to respond but I might just switch companies.
Just signed up . It was a wonderful experience. Brittaney set the account up. A little later I called them back and the next customer service representative was just as wonderful. Great price and very little complaint history.
I got Southern Federal and the main issue is of them bombing my email inbox with their expiration/renewal notice. For this kind of notification, 3 times is enough but I got 17 emails since May 30 about the renewal service. My contract expires on July 30. However, I have to raise the score a little bit because their support is openly helpful during my renewal process and they explained additional information like service address change, moving, etc.
Call for a rate quote, I could not find a cheaper rate on-line. Every kWh counts in the Texas heat.
Jennifer H. was fantastic
This would be my first apartment ever, and after calling 7 company’s I found Kenna the most transparent, honest representative!! She was so patient with me and did not see me as a client to quickly sign up.. she took her time explaining the plan and the fees and got me approved in mins! I’m so thankful I found the fixed rate I did, thanks to Kenna for helping set this up!
Enrolled at 2:20pm. Work order was stuck for no reason since deposit was paid immediately upon enrolling. Waited the typical 2-4 hours. No power. Called CS, agent stated the order was sent. Called CEnterPoint, no order received. Called CS again, second agent Jennifer stated it was on hold and that she pushed it through. Called CP and they stated they hadn’t received it but could be because Jennifer just pushed it through. All the food on the fridge will most likely go to waste at least in the freezer. Company is closed. No one available to submit Emergency Work order for a move in. Terrible initial experience. Please refund my deposit.
excellent customer service
Great service from Kenna
Just signed up and paid a $300 deposit a few days ago and now we have no electricity and have to wait until their office opens in the morning, my work and my kids school and the refrigerator food is going to suffer due this outage. It's time to get back my money and cancel this horrible service. Will find some other company.
Jennifer and Kyla were awesome. Great Customer Service! Very pleasant, explained everything really well and continued to ask if I had any questions. Very professional and very friendly staff! Thank you! Great start to being a customer!
I just now signed up with Southern Federal so I cannot speak as to whether the company stands behind their contract. I obviously believe they will or I wouldn't have signed up. However, I can tell about their customer service chat representative, Denise Vasquez. She was so helpful and patient that I have high expectations for this company. She made my transition as smooth as anyone could hope. Thank you, Denise, for your time and help!
Signup for a switch from another provider was seamless. Reps were very friendly and professional. Hope the rest of my term with SoFed is as smooth.
Jennifer was excellent in explaining the enrollment process. She gets a 5-star rating!
First call to activate my account was easy and smooth. I was impressed with the rep Brittaney W. on the phone who was able to answer all my questions in detail.
Joined today and process was easy and I will save a bunch of money even after my Early termination fee
Brittany W was very informative and explained all of our options. She was pleasant to talk to and I appreciate all of the help she provided.
Completed switch to Southern via phone call. Rep explained everything in plain English, was very courteous and easy to deal with. Can’t comment on service beyond this but as of now I am very happy with the service.
Great price and great terms. I signed a 30 month contract with them and look forward to the lower electric rate. Brittaney W was very helpful on the phone in helping me sign up. Thanks!
I called with an issue about my plan, and Nique was so nice and very helpful. Gave me fantastic 5 star service .Great job SOFED!!!
Switch was easy and quick with best rate available among all companies
I just signed up today and expected a nightmare. Brittaney W. made my experience quick and seamless, smooth, and easy! Thank you!
Jennifer was great at assisting me in the first time setting up electrical. Everything was clear and straight to the point. Thank you.
Person who fielded my call was amazing. Made it very easy, confirmed all my information, and was overall very professional. I forget her name, but send praise her way.
Awesome experience establishing service. Jennifer in customer service is incredible
My account has always been set up on autopay. Apparently something happened and they took off my autopay. They didn’t send me any email or any notification. They just shut my power off. I have never missed a payment in 30 years.
Accout setup was smooth and quick. Friendly customer care service explained plan in detail and patiently answered all questions I have.
Kyla was so helpful and very thorough. Easy peasy process! Thank you!!!!
Maryann was a delight on the phone and was very patient with all of my questions. She was very thorough in explaining the plans available to me and gave great advice!
Fantastic service with the account representative. Thank you!
awesome customer service
They will cancel your enrollment without reasons. Keep sending email asking you to call them, but no one answer the phone after our many call attempts. Not professional and pls be aware!
Jennifer, H from customer care did exceptional customer care. Very knowledgeable, focused and professional. Enrollment was seamless and easy. I am happy and delighted to be there customer.
Great and quick customer service!
Signed up for a very short 3 month variable rate plan and payed 5 cents /kw plus tdu Then next months rate is 13 cents kw plus tdu, more than double the price, this price is also outside of their price guide listed of expected changes, they are so greedy they changed prices mid month to get an extra .005. don't sign up with them you will be disappointed
Brittany W went above and beyond for me I tried first with sofed and I mentioned ranchero and she was able to get started with no deposit
Great Customer Service!
Horrible service. They turned off power one day after due date, received disconnect notice in mail after disconnection. We paid full amount of bill hours before power was disconnected, and they still disconnected power after the payment was made. Crystal, SFP representative, told me even with a payment being made if you’re late by a day they will disconnect your service and charge you all kinds of disconnect and reconnect fees. Customer service is very rude and won’t allow you to finish a question before cutting you off and putting you on hold to not have to respond or listen to you. I’ve never heard of a company disconnecting your service after one day of being late. I now have 3 kids under 4 without power for possibly 24 hours until a reconnection notice can be sent!
Excellent service from Kyla - she is knowledgeable, courteous, and helpful. I am excited about working with Southern Federal as my electric provider.
Leah helped get me signed up for Ranchero Power. The process we super easy and Leah was a pleasure to work with.
The service is great, but they have no way of separating bills and due dates if you have more than one location on your account. I had two residences that I was using this provider for, but they merged bills and dates on the site, causing me not to know when payments were due. However, they did waive late fees while we sorted it out. It would also be more convenient if they had an app, but regardless, we have never had any real issues with our electricity service with SoFed.
What a great experience with Brittney at Ranchero Power! She answered all my questions and concerns and was so patient and kind! I have been all hyped up about changing providers and worrying about hidden fees and Brittney gave me wonderful assurances! Thank you Ranchero Power!
I was out of the country and received an email bill that claimed the due date was April 10. They turned off my power on March 24, so the 3 people working from home had zero power! No warning email, nothing! Received a disconnect notice today (25) after the fact. Not even close to the due date on the bill! Will NEVER sign up with theses people again. I have excellent credit.
EXCELLENT SERVICE and good price HIghly recommend
Agent was extremely friendly and professional.
Zoe was incredibly helpful and knowledgeable answered all the question I had and went above and beyond to help.
Zoe did an excellent job of explaining my options and signing me up for our new electricity plan. She was very patient and is a great representative of Southern Federal.
Their website is outdated so whenever you see your account status online in your account as 'active' one day, the next day they will automatically disconnect your service without updating your status to 'pending disconnect'. And their excuse is to say "we sent the bill in the mail". So in sense, you will have to rely on the bill in the mail. Plus, the will overcharge you and automatically schedule you for autopay when you did not authorize. Judging by previous reviews, it seems like I am not alone.
Great customer service
First I would like to say that I have called twice first time was with Maryann and the 2nd time with Zoe . Both of these ladies was wonderful to work with. I know that Customer Service is a hard job , But I want to say both of these ladies are plus 10 in my book. They should be given a raise for a job well done. I have done customer service for a gas company for 32 yrs so i want these to ladies to know I appreciate you both Thanks Ladies
Zoe found me a promotion that wasn’t on Power to Choose. She saved me 40% off of my current bill. It was super quick and easy to sign up.
I have used southern federal power at two of my properties for years. They turned off the power claiming we moved out. Called to figure out what was going on. We were told that the problem was being fixed but, we wouldn’t have power for a couple days due to the holiday. We called center point and we’re told the power would be automatically turned on as soon as the request was put in from our energy provider because we have a smart meter. So here we are with out power until southern federal decides to do their job.
Continuous inaccuracy on their billing. It’s not hard folks we have smart meters now.
Save yourself a headache and money by avoiding this company. They love to send out random disconnection notices even if you pay on time. Customer service representatives have all been grumpy and rude.
So far, my experience has been positive. I was hesitant about changing provider after my plan expired. However, it was seamless. Their prices are accessible, and haven't had an issue, question or challenge that has required attention.
Have been with Southern for a while now and when it came time to renew, Heather G in customer service did a fantastic job answering questions and giving me options to best suit my needs.
Not recommended at all. Worst company to deal with. Charges are way too high. Outrageous. Its like mafia. They tell us not to use too much electricity and charges us $350-450 for 4 bedroom house. What is this? They think they can take high bills but don’t use electricity either. We kept it under 78 temperature from 11pm to 8pm for AC in a day it feels way too hot till 8pm and we don’t even use washer or dryer during that time but still paying so much. $350 this is ridiculous
I spoke to Heather on the phone today and she had amazing customer service and was very informative on renewing my contract since it expired. Thank you for your help Heather. My family has been with southern federal since 2019 and they have been an amazing power company to have with great people working for them. I highly recommend them to everyone!
Great customer service. Very friendly and professional!!
My experience with Southern Federal Power was very positive, particularly with one of their customer service agent: Heather Gentry. Not only was she informative and insightful, but she helped me to pick out the best plan for my household and helped me to save me as much money as possible! The customer service at Southern Federal is absolutely outstanding, and I've never had any issues with my service.
Love the low payments
We received very friendly help when setting up our account and service has been great.
Kyla was amazing!!! Highly recommended!
Southern Federal made renewing reasonably easy, after a short hold, Heather helped me get the plan I wanted. One caution, the renewal options presented to me online were not the cheapest option, there was a cheaper plan available on Powertochoose, always double-check there. While there were other companies with slightly cheaper options, it' wasn't worth the hassle of setting up a new account elsewhere, plus I got a renewal credit.
After a challenging back n forth with Shell Energy ending up with frustration, I called up Southern Federal Power for our energy connection. Discussion with customer service person was so easy and everything got completed so quickly. After application was submitted over call, we got the energy connection in just 3 hours. Great experience with Southern Federal!
Disappointed when they say they won’t charge fees and then they try to scam me out of $80. Stay away
Southern Federal has been an excellent electricity provider. They have an easy to use website for plan information and paying the monthly bill.
The girl that helped me went out of her way to do a deal and keep a customer. Thats much different than just answering a phone and signing someone up. Now thats service!
Service contact resolved issues with account quickly.
Zoe and the other person I spoke with, was very helpful and courteous. Very polite and helpful. Thank you.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
