We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
DO NOT use this company. I recently purchased a home 2 months ago and requested my services with pulse power to be transferred to the new home. I called them and received a service agreement the same day I closed on my home. Everything seemed fine until I came home from work yesterday to find my power shut off. When I called them to see what the issue was they did not have an answer. They attempted to lie to me and tell there were no permits on my home which is not true because the builder showed me where permanent permits where requested and released on my home during the construction process. Also, it wouldn’t be possible for the home to have power all this time without the permits. I also verified this information with the city of Houston. I also contacted CenterPoint who also verified that they never received an order from pulse power to begin my services. Long story short, they dropped the ball and refused to admit it. To make matters worse they did NOTHING to correct their mistake. I signed up with another service provider immediately and will tell anyone to not use this terrible service provider. Now my family and I have been displaced for two days and lost all of the groceries I recently purchased.
I wish I could give zero stars. This power company is that bad. Nothing but the absolute bare minimum and zero customer service. Truly awful. Go elsewhere.
We will not be using this electric company again. We kept looking at our bills and they never made sense. For a 800 sq ft apartment with 2 people who work from 7-5, we should not be paying $250-320 a month. I tried to call Pulse over and over again and we never got through to an actual person, or they never helped with the problem. (FYI we had our apartment maintenance team look at our AC to see if there was an issue and they told us multiple times everything was normal). Overall, I feel like we spent the past year sending Pulse large sums of money that we should have never been charged for. We will not be using again.
I hope when you go to h***, it's as hot as my house is right now.
I honestly do not understand the bad reviews. We've had them for a year now and just got my renewal offers and it's the best I can find for my size house. Never had any issues with lose of power or payments ect. I go online and pay every month. I do nor do auto pay bc my pay schedule is odd but they are nothing but helpful and honest that I have found.
DO NOT USE PULSE POWER! I should have read the reviews before signing on with them. I signed up, then read reviews and called and canceled with them 15 minutes after I signed up. After I cancelled, they continued to bill me over and over again. I signed up with a legit power company and then Pulse cancelled them on me and then turned my power off. I called them and cancelled more than three times and now they've sent my details over to a collection company. This company is a dishonest disaster. If I could give zero stars I would!
Customer service is intentionally untrained.
DO NOT DO BUSINESS WITH THIS COMPANY AS THEY WILL SCREW YOU FIRST CHANCE THEY GET!! Charging me $400.00, because we sold the house. Saying I didn't give proper proof of having moved to a different address or sufficient reason to cancel service. I gave Pulse Power proof of my electricity service (out of state), not once but twice because they didn't like the format the first time. Proof of new service in an area they don't provide service isn't a sufficient reason to terminate service with them?!? SERIOUSLY?!? No one to talk to but the customer service agents who answer my calls and tell me they agree with me that I shouldn't have to pay but they can't help me. I have to talk to a special person in a special department who I can never talk to. I never hear anything from them, just that I owe $400.00, because I didn't provide proper proof or a legitimate reason as to why I needed to disconnect service. I MOVED AWAY! THIS IS NOT REASON ENOUGH?!? I don't feel up to paying someone else's electric bill! DO NOT do business with this company as apparently being a long time customer and on time payments mean nothing and they will screw you any chance they get. Guess it's time to contact the PUC!
I currently work from home they shut my lights off for $61 dollars while at work they make you pay the full amount no partial payments. I could’ve lost my job because of this careless light company (Pulse Power) you’re not helping the people of Texas. I hate this company no one even tried to assist me in making it easier for me especially being I’m on a fixed income.
Illegal and shady business practices. Since the representatives can't read a contract they are not refunding my deposit. Per Texas law, it must be returned when service is terminated. I switched companies and they are trying to say that since i didn't make 12 payments, it isn't refundable. Yeah, that's if I still had service, item 4(b)(ii) in the terms of service states, " Any deposit will be refunded upon request in the event that (ii) customer terminates service with the company." If anyone has trouble with this company, send a complaint with the Public Utility Commission of Texas or the Office of the Public Utility Counsel. This company needs to re-educate its service representatives, or they are doing this intentionally and hoping no one says anything.
La peor compañía de electricidad de todas 😡🤬😡🤬😡🤬 Muy mala atención al cliente y no solucionan ni se hacen responsables de sus servicios
Please don’t EVER and I mean EVER in life get this light company !! If you are on a payment plan it’s like yu have 2 separate accounts so whenever yu pay your bill you have to SPECIFICALLY call them to tell them to put it towards the payment plan and NOT your lights !! Even if yu pay your bill in FULL they will cut your lights off !! If you are short 50 cent and GOD IS MY WITNESS , THEY WILL DISCONNECT YOUR SERVICE !!!!! I have reported this to every company I can including the BBB and Texas electrical headquarters !!! DO NOT PURCHASE LIGHTS THROUGH THIS COMPANY IT IS WASTE OF YOUR MONEY !!! YU WILL BE PAYING DOUBLE !!
Don’t do it
They have the highest rates ever and good luck if you have to call customer service about anything. I cannot understand anyone and it’s very frustrating. Will be canceling contract
Worst electric company ever. They are scammers!! Overcharged me in every single bill and will never supply a bill showing my usage. Better yet won’t even return a call!! RUN AS FAR AWAY FROM THIS TRASH COMPANY
Wonderful service. Great cost. Always friendly and efficient customer service.
Worst customer service period- Edit- still worst service ever I would strongly encourage you going with a different company. Just don’t do it. They will go round and round with you if there are any issues but if they make a mistake……it’s just you being confused. Save yourself time and energy (literally) by going elsewhere. They will change your contract in the middle of your service plan, cut your power off during the hottest and coldest months to conserve with no warning and generally do not care about anyone who pays them.
106 degrees today in Texas. My Bill was due on Aug 2nd and the power was cut off on Aug 14th. I called to get a on day extension cause I get paid on Aug 15th and I was told it was their policy that I could not be extended and that I had already be extended to the 14th. This place is a joke. I was with them for over 2 years and every month was a fight with their bills. I'm gone
Horrible company with the worst BBB rating. They falsely calculate consumption and don't provide details with the customers. Their customer service has ignored me "forever". But mostly ignored 7 contacts in the last 2 weeks. I had to cancel them and go with a reputable company. Do not buy from here.
Just a normal electricity wholesaler. Nothing special nothing bad.
The worst electric company in the world in my opinion. Please pay attention to your rates on your bill. And the customer service is my number 1 complaint. If you don’t know about this company. You will find out .
Pulse Power gives you the cheapest rate in the State of Texas. You will save 100’s and 1000’s of dollars from this Hot summer heat wave. Your cost will be 50% less compare to TXU and Reliance Electric companies combined. My recent august bill for example I used on my home usage in total KilloWatts Hours of 2100 that was billed for the price of $224.03. Pulse Power has one of the best rate in the nation. To put it in perspective, Pulse Power electric company gives you more affordability when it comes to your electric bill. The Best Company in Texas.
This is the worst electric company I've ever used. Inaccurate consumption level on invoice. I paid a very high fee per month. Never and no more . Bye
I am a 53-year-old disabled person that was on social security disability social security has stopped my payments for a month and I was unable to pay my bill I was unable to cook take my meds they were more concerned about the money that my health this is a poor excuse for a utility company they told me that the mandate for disconnecting people had lifted but yet the temperature is still 120 degrees outside
Terrible customer service. The power was turned off and when enquirer they mentioned that because of non-payment. But I had my service on Auto-Pay. They looked into it and mentioned that it was a mistake on Pulse Power side where the payment was not processed. They did not send me power disconnect notice and just disconnected. But when spoke with them and they realized the mistake but did not take action to restore the service immediately. The customer care rep is very careless and did not take any action to help the customer. Pulse Power should work in best interest of the customers. Especially when they realize that it’s their mistake, they should go above and beyond to take care of the customer rather than just apologizing and let the customer face the problem. Also to speak to a supervisor it took me an hour to get hold of them, when asked why so much delay, they say they are busy handling other customer disconnection issues. Looks like Pulse Power systems don’t work properly and they cause trouble to the customers and leave them without service. Stay away from Pulse Power!!
They are absolutely bad. They charge 33 cents per kwh. Constantly high bills; extremely high termination fees. Customer service is terrible! If i could score them a zero i would. Public utilities commission says their rates is lawful.
Pleaseeeee pick another company to work with! I’ve had issues with this company since starting my contract with them. It so bad that my name was sent to collections for an apartment I’ve never lived in. This is the worst electricity company in Texas. Stay away. The reps definitely are no help and even the supervisors are terrible too. If I could I would give this company 0 stars honestly.
I'm a 35 year old individual and have had many power companies in the past THIS IS THE WORST! I've never felt the need to review a power company until now. I moved shortly after I signed up with pulse and they failed to tell me it created a new profile and my online profile was only showing a 0 balance from the previous address and that wasnt the case. That caused me to become past due by a week or so and they disconnected my service without notification. Apparently you have only 10 days after bill is due to pay and if you ever would need an extension due to financial hardships they won't even provide a standard 30 day extention like most power companies. Customer service is low quality, very low paid reps I'm certain for the equally low quality provider. TiME TO CHANGE YOUR COMPANY NAME AND START OVER AGAIN!! 🤣
Worst service I’ve ever had with an electrical company in my life. If I could give 0 stars I would. Called to inquire about steps to switch IF I ever wanted to make a change down the road. They sent me a cancellation notice and told me my services were gonna turn off. Had to call and tell them that’s not what I said or wanted. Now I owe over $750 in charges bc their system didn’t pick up my last payment…but it sure as hell said it did and charged me for it.
Please DO NOT sign with Pulse Power. I was a loyal customer of 4 years and kept them for 3 places of residency. Then after months of paying my $150 to $300 bills monthly, and on time. I was hit with almost a $1600 bill for a 800sq ft apartment because they weren't reading my meter correctly. They went back and charged all those amounts. Please choose another power source.
Horrible service
Customer service number is not working. Password reset option doesn't work. I can't pay my bills.
I would give 0 stars if I could. I've been a loyal Pulse Power customer for 3 years, since April 2021. My electric bill has always been no more than $280-$300 at the hottest part of the summer. And I have ALWAYS paid on time. This year my bill went from $380, $503, $785!!! My 16 year old son was diagnosed with Stage 4 cancer at the beginning of May and spent all summer going through surgeries and chemo. I asked Pulse Power for a payment plan (because I sure don't have almost a third of my rent to pay in electricity). They denied me a payment plan and expect payment in full on October 6 because I had enough and switched companies. I have great credit because I always find a way to pay my bills in full on-time, but if I don't pay in full Pulse Power will report me to the credit agencies and other electric companies in the future. SHAME on Pulse Power!
Costumer service phone number on website not working. The number listed here on Google works, but the costumer support agent was completely useless in resolving my issue. Cannot log in to account to make a payment, and agent said they are switching service portals. I was notified of this change in August, but I never received the email they said they would send to re-register my account. When I asked how long this process would take he did not have an answer, then I asked if there was an alternate way to pay and he could not help with that either.
We recently bought a new house & signed up to have Pulse Power continue at the new address. We did NOT wish to have our power cut off at the old address, as we are preparing to list the home to sell. But - despite Pulse saying there would be no problem, our power was cut off over 4 DAYS AGO at the old address . Numerous calls to Pulse resulted in promises of ‘priority’, ‘by the end of the day’ blah blah for service to be restored. Nothing. It is Houston, it is hot & muggy & we can’t even prepare our house for listing. Good luck if you have a similar problem. They are quick to cut off your power, & will not follow through on promises to remedy the problem should THEY mess up!
Fly by night! customer service no speak a grood Engrish. 17 min on hold only to be told I was lying! Get bent!
If you want your life to be normal please stay away from Pulse power otherwise you will wake up at night with Nightmares about your electric bill and it continue bad customer service, link is bad to pay your bill. You will be hold forever to talk to customer service and many more why dealing with all those issues if you have many more choices to choose Electric company. I do not think they deserve one star but I can 100% sure someone will response to this message. I notice on previous reviews they are very active to response to negative comment instead to fix the issues.I am writing this review what I went through so others will be very careful.
Worse service ever. I am not able to pay my bill online because the website will not accept my password, the same password I have had for the last 18 months. When I try to reset the password the website never sends me an email, as it says it will. When I call Pulse Power, they will not allow me to pay my bill over the phone. The service guy keeps asking me for the date of my last bill and the exact amount, however, I am paperless. Therefore, I don't have that information and there is nothing else the service person will use to allow me to pay my bill. Wow!!!
This company is telling me that they cut my lights off in error and they can’t fix the error until Monday. My home consists of people who can’t survive in heat. I will loose food and they are trying to go home at 7pm. I have only been with them a week! …………. Few days after a phone call that lasted 8 hours and my lights are out again. I’m currently awaiting a return phone call with an explanation and solution. Meanwhile my family is sitting in a hot dark house in Houston Texas.Thank God we’re in the 80’s today…………… I was requested to complete a third contract and a third credit pull today. My lights have been out since 11am and it’s now 4pm. Am I going to be reimbursed for lost food? I just contacted the public utility commission. Maybe they could help encourage good business ethics
Don't walk, run away from this company as they are very dishonest and changed my rate on me. Please just take my word and do not, I repeat do NOT sign up with this company
I can’t log in on the website to pay my bill
We hadn't even heard of this company as we aren't their customers until we realized there had been charges monthly for almost a year that total over $2500. I called to alert them, and was advised to send screenshots to their customer service email. I have done so and have not heard back. This is distressing considering the amount of money involved.
Least you guys could do when you force us switch accounts is to tell me my damn balance for Oct. Currently n/a. Hate dealing with you jokers.
This company is the worst I have ever dealt with in my entire life. DO NOT SIGN WITH THEM!!!!!! I will be submitting a complaint to every single place I can. They charge more than any other electric company and if you decide you are done... they charge you $20 a month for every month you wont be with them anymore. They are beyond scum
DO NOT USE PULSE POWER for any reason. There are better and cheaper options. This company is just an electricity reseller and has no real commitment or responsibility to their customers. I submitted a request online to have a bill reviewed, received a standard we’ll get back to you as soon as possible email, and haven’t heard anything for 2 weeks. I’ve tried emailing and calling with no response. There is no excuse to have bad customer support if your only job is to resell a product.
Not been able to logo for a month. The phone support is worthless and email support does not reply. Now I have to pay for paper statements because your company is unable or unwilling to help. Now I file a complaint. I waited for help long enough.
I enrolled on auto pay and my account does not show up online after I setup the new login to the new portal. Unprofessional customer service!
Horrible update they attempted and still have not fixed in a month. Stay away
They do not care about you. They just want your money. How did my bill go from $80 a month to $295 for FIVE DAYS. I literally can not make this up. Please stop going here. I use the same amount of electricity. They keep saying I have a variable rate when it’s fixed!! Please please stay away
They're updating their system and it's an administrational mess!
I would rather become physically disabled due to injury from dragging my genitals across broken glass for a distance as far as the Sahara than use this company for another day. Zero customer service. Random account updates. Rates higher than popping a costco pack of Penguin CBD gummies. Take your business somewhere else.
I have been happy with them up until their system migration, now I can't get a bill out of them. Unfortunantly all companies go through this at some point, but none the less it is agravating!
I wish there was zero star. This is the worst company ever. When I ask for a transfer they decide to cancel the contract that I have with them. I called again in few weeks to sign up with them again because I didn’t have that much issue with them the first time. I called for a contract that was suppose to be 14.3 or 15.3 with delivery included for one year . They decide to give me 3 year contract with the delivery fee that is half the cost of my usage. I have been call them 2-3 a week to talk to someone. The agents will keep lying to every single time. They also have call Nelson who will be lying to you as well. PLEASE, PLEASE, PLEASE Run from this company.
Terrible customer service. Very bad website for managing your account.
The WORST customer service in the business. Took over $500 from me, said I would get a refund in 5 - 7 business days. 3 WEEKS LATER, still nothing. No answer to a phone call, no reply to an email. DO NOT USE THIS COMPANY.
Everything was great until the website update. I can’t pay my bill and the page is not very helpful. Very inconvenient and frustrating.
This is one of the worst companies! Customer service off top is the worse! They NEVERRRRRRR answer the phone so forbid you have power off they don’t pick up nor will they ever give you a call back. This company needs to be shut down. I will be reporting to the BBB mt experience.
Horrible company.. I can't wait to end the contract...
Is there any assistance out there to help with this 6kids lights will be off soon and no this for 1month this is crazy to me and Nooooobody answer anyone else bills this high literally in tears scamming me after 3yrs
They do not even deserve 1 star. They are the absolute worse. Cannot pay by phone, cannot pay online. Always get message saying my account does not exist, password wrong, etc. Do Not Use them!
My bill has gone way up since I first signed up with this company. We use the same amount of electricity as always. Nothing has changed on our end at all. Yet my bill that's usually under $200 by now is sitting at almost $400!! I pay a bill due on the 1st, then another is due on the 17th. I can't keep up with this.
Strictly posting this to get their attention!!: I have not been able to sign into my account for 2 weeks now. I have tried password reset, but have not received an email to do so. The customer service number DOES NOT work. I also tried emailing them, but chances are they will not respond. I'm worried I will not be able to pay my electricity ON TIME before it gets cut off- since I cant sign in to pay. This is my very last resort before I visit them in person.
This company tortured me . Their customer service is not responding phone calls . I want to disconnect the power as i am moving out of state
My electricity bills are sky high when usage has remained the same. I cant even log in to the website to investigate my bills because my credentials are "wrong". I cant even re-set the password because they wont send the reset link to my email (but they are do a really good job at e-mailing you your outrageous balance with due date..). After reading the reviews it looks like their customer service in non-existent. I will also be reporting them to the BBB. How insane that they have not straightened out their act after all of these complaints. terrible.
Don’t ever sign with this company… Big scam …
Got a great rate on a three year contract three years ago, just renewed today with a great two-year plan. Smooth sailing.
Questionable and unethical billing practices. Customer services are not professional! Their website is so archaic. I doubt the company will be operating for too long. Overall not a good company. DO NOT SIGN UP!!!! Please do not reply with “ I am sorry to hear that…. bleh bleh bleh” This review is to make potential customers aware so that consumers are protected from Pulse Power inadequacies.
When will I get my bill I'm never late and dont want to pay extra
My experience with this energy provider has been nothing but frustrating. They have consistently failed to meet my expectations and have repeatedly let me down. I strongly advise against using their services.
When I moved addresses they conveniently didnt create a new account for me, ultimately resulting in several late fees and several phone calls to figure out the issue. Update: i paid the bill including late fees the day I received an email about an unpaid bill, calling the company in order to actually access the account whose bill needed paying. A few days later, it seems another late fee, bigger this time. I was reminded when I first became a customer. I signed up, gave them all my info, etc. I returned from a trip 2 weeks later to find my power had been turned off, food in fridge, etc. I was in an apt and it seems the power company for the previous tenant had somehow denied the switch to Pulse, and I was then delinquent from that company's perspective. It seems Pulse could have notified me about this. I called them saying as much, and they said I hadn't officially become their customer bc of the issue with the change in power supplier and the switch denial. So I paid their expedition fee for getting power back on within 24hrs once all had been figured out. Maybe every electric company is underperforming. At same time maybe there's a pattern with Pulses one star reviews. Update 2: i learned i was additionally charged a $15 reconnect fee. This despite the electricity never having been turned off, probably because I paid the bill. I reached out to Pulse asking them to waive this fee, especially given Pulse's response to this review and having paid the other late fees, and that arguably my previous autopay should have carried over to my new address to avoid these annoyances. I have not received a reply from them on this point after a few days. Update 3: i never received follow up from pulse on waiving the late fee despite mentioning this review and Pulses own response to it. I write today because my previous credentials were not allowing me into my account to see bills or pay, the second time this happened. After reviewing emails, I learn they have made still another account for me, the third, complete with a different number and newly created credentials. Unclear why I'm on my third account after being a continuous customer for the last year. I guess this is how to run a utility with a majority of 1 star reviews.
I got charged a cancellation fee and was told that was incorrect and I’ve been waiting for my refund for over a month!
DO NOT use this company. it is number 1 crop lieing & Ceating company, I ever see. they are changing their system and mastop everthing and belleming to custome, 1 Month My bill is $2375.75 for thsi winter time my heater is running through Gas. I used last 1 year, they send me contract, send every thing and after the bills come chargeing my bill 0.18 cents pluse others, my contract was 0.9 cents, they are asking can you send me the sign contract? we dident find in our systm, and says you don"t have any contract with us. I send them contract and all mails with corospendece and tell them check all this email and see the contact, they said we didn't sign this contract. great scamer company peoples are lieing left and right. all customer have a humble request don not use this company at all. I calld them so many times email them, they did not have an answer. Such a big scam compny please be awar of this cheating company. Long story short, they dropped the ball and refused to admit it. To make matters worse they did NOTHING to correct their mistake. I signed up with another service provider immediately and will tell anyone to not use this terrible service provider. Now my family and I have been displaced for two days and lost all of the groceries I recently purchased.
This company is beyond unprofessional, I will be canceling my service. I was on a payment plan due to my financial situation, and when they re constructed there website they then told me my plan is no longer there and told me that there is nothing they can do and not only that my bills has been high for no reason its $270 to $300 almost every bill it's so frustrating to try to catch up and i'm in a one bedroom apartment I have never had to pay this much ever! and right now my bill is $400 !!!! in error on there end in which there rep told me its correct like as if she didn't care, when I spoke with a supervisor and she told me other wise that my plan would be put back on and never was. I will be canceling and finding another electric company. Also the fact that there rating is at a 2 says everything and makes my decision of leaving even more right thing to do. I am stressed as it is and I'm over it do not go with this company.
Do not use this company they are big seamer, they charge me close to $0.30 Per kwh and my Bill Is $2300+ Just for one Moth, I just shut down my line right away and went the other's. My electricity bills are sky high when usage has remained the same. I cant even log in to the website to investigate my bills because my credentials are "wrong". I cant even re-set the password because they wont send the reset link to my email (but they are do a really good job at e-mailing you your outrageous balance with due date..). After reading the reviews it looks like their customer service in non-existent. I will also be going to reporting them to the BBB. How insane that they have not straightened out their act after all of these complaints. terrible.
1. No app for account management. 2. Energy credits are consumed by fees that you dont have with other providers ( 60 dollars per month goes to Oncor) 3. Problematic website. Such as Errors generated while logging into the account stating you do not have sufficient privilige. 4. Delay in automatic draft taking effect. You can set up auto pay, it will not draft, then you will struggle to log in after missing a payment. This potentially makes it a pain to pay them even if you have the money. They need to invest in IT immediately and are not honest about their fees.
DO NOT SELECT THIS COMPANY FOR ANY SERVICE. I called to the customer service to find out why I was charged twice in the same month. They rep. Told me is because they are going through some updates so the invoice was from a previous month and they were late to send the invoice. However I was already shown that I was charge for the month before. He said that they don’t have the invoices organized has it should be. This is affecting for the whole year invoices, I asked when are they going to have this fixed. He said that it’s already been escalated to the higher ups of this issue. The rep. did not made me feel taken care of, so I asked if I could speak to a manager. He said he cannot transfer me to anyone else, I however insisted. He proceeded to no say anything and cancel the call. I am disappointed of lack of organization, communication, lack of customer service. If this issue was already brought up to the higher ups, why has this not been fixed. They are only worried of getting payed but not helping the customers.
My bill went up $100 on fixed pricing..we use 1500kw on a 2000kw plan, but monthly bill varies..cant get new password ....DO NOT USE THIS COMPANY!!
Terrible! Terrible!! Terrible company. Terrible customer service and support. Terrible system. Over charging their clients. No accountability, transparency and bad system.
One of the worst companies. They allowed someone to open a fake account on my name who used a fake email and fake telephone number and then they sent it to collections. I have reported this company to FTC and the Consumer Protection Bureau.
Pulse used to be ok until they updated this past September, now it's just bad real bad, charging double the amount of bill, that's stealing from consumers. I'm paying double the amount for same energy usage. I have called customer service twice, one of them blamed the double charge on oncor, none gave a solution to the problem. Be careful new customers, double billing coming your way. Fix the issue pulse power! The bill shock is out of hand.
Stay well away from this electric company. Their prices per kWh are pure extortion! I went from paying between $600- $780 dollars per month (even on the winter months when we barely use electricity) with them to $180 with a different company. Do your own research when selecting an electricity provider and read absolutely everything.
They’re great, that is up until your contract is up and you want the deposit back. I had a 3 year contract with a great rate, I set it up to auto draft so I never was late or missed a payment. My contract ended September 1st, it’s now almost Christmas, I received my last bill with a credit for 184.00 which would be ACH deposited to my account on the bill due date. That came and gone, I called only to find out they were mailing out a paper check and it’d be 7-9 business days before I’d get it. I never received it, I called numerous times only to be told wait a couple days it’s been sent to accounting department. But when I asked to speak with someone in accounting I was told they had no accounting department. I’m still waiting to hear from them or receive my return of deposit.
Es una excelente compañía y la atención al cliente son súper amables
UPDATE: I have now had to file a formal complaint to the Texas Public Utilities Commission as Pulse has gone completely dark and will not return any written correspondence. I cannot emphasize enough the absolute horror that dealing with Pulse Power has been. If you're contemplating their services, please take my experience into serious consideration. As someone on autopay, I expected no billing issues whatsoever, but Pulse Power managed to turn even that into a chaotic nightmare. Billing issues should be impossible with autopay, yet here I am. Bills never show up on time, and I am constantly having to track down a customer service rep to figure out what my bill is going to be! When I do get a bill, it shows up at random times and they withdraw money from my account randomly as well. All of which their reps have tried and failed to explain. Apparently, this makes perfect sense to them, and any issues I've experienced are due to them switching their billling system. And that's my problem how??? The supposed billing system switch led to a month without a bill, followed by an exorbitant $500 charge. A credit was issued then conveniently vanished, and they helped themselves to even more funds directly from my account while they were at it. Customer service is a non-existent concept for Pulse Power. Fruitless attempts for explanations from their customer service reps requires a call from a supervisor, however, there has been nothing but silence since. Then I get an email telling ME to call THEM as they've been "unable to make contact". The sheer audacity of claiming they've attempted to contact me. It is a straight up LIE. Not a single missed call from Pulse Power. In conclusion, Pulse Power not only fails at the basics of providing energy services but also manages to make billing a nightmare even for autopay customers. Save yourself the headache and avoid Pulse Power at all costs.
Do not use this company. Pay the extra 50 a month hell pay the extra 100. They this company has the worst customer service not to mention many hidden fess that skyrocket your bill. trust everyone that give a terrible review. RUN AWAY FROM THIS COMPANY!
I do not recommend this company. Their billing is messed up beyond belief. Their customer care center does not know how to do their job. They switched billing on me from me paying on the 15th to the 1st. They also charged me 2 $410 bills during that time. So I had to pay $820 in less then 30 days. Then they tried to charge me about 410 and can’t explain why. Absolute disaster this company
I have contracted with them for 3 years but now the scam and double charges and illegal charges begin to appear on the first bill and all the credit or discount did not comply with the contract that I signed. Customer service is so bad, 4 months they could not resolved their own mistake/error/scam/fake charges. Very disappointed. BTW, they could not speak English either, workers or the Supervisors too. Down grade company when they begin to hire foreigners who can't communicate with customers. Be very careful.
Choose Pulse Power if you enjoy living in a nightmarish parallel universe. I cancelled my service with Pulse. They charge me an early termination fee. I pay the early termination fee. Service is transferred to my new provider. Then 5 months later I get a bill from Pulse saying I never actually cancelled their service and have just continued to bill me. Customer service only took a lighting quick 13 days to respond to my email about the issue. Particularly frustrating since all they said in response was to call their 800 number. No one at their customer service seems to understand however. So I guess I'll just keep trying to cancel. This is just my life now.
If I could give negative stars I would. Do not use this company. I tried to use them when moving and was told to wait two days then call back because they were transferring my contract. Okay that's fine. I couldn't wait that long so I used someone else. I then got a bill a month later because they without my authorization or knowledge, restarted power to my old apartment that I was not living in. After talking to management about the situation I was told she "listened and reviewed my phone calls" ( she obviously did not as I NEVER said anything about my old apartment when I was attempting to switch) and that I was responsible for the $120 bill. So I now have collections agancys calling me because they messed up Don't go here, use literally anybody else, and get everything emailed to you as proof of communication if you do have them
Do not under any circumstances use this company. I’ve been under contract with them for over two years. It all went downhill this past August/September 2023 when they attempted to change their billing system you would think that a company of this size would be able to accomplish this with little to no issues., WRONG I have called every month and these poor customer service people that are the go-between between the consumer and the billing department are pretty much useless They are definitely caught in the middle I’ve spoken to the same supervisor back to back each month who remembered speaking to me that’s how often I have to call one month you might have a credit the next month you owe an exorbitant amount I have yet to receive a September invoice I actually did away with auto pay when it became apparent that they were not billing correctly Now they no longer accept any form of payment other than credit card when you try to pay online No one should have this much problem with a company that you have to speak to them every month for 6 months in a row Not to mention the time it takes out of the consumers life to make these calls You would think that this company would have taken action with whoever they used to change their billing system that has not happened You would also think that there’s reports being sent to the powers to be from these customer service agents so the powers to be have to be more than aware of the issues. This billing nightmare has caused to all of the consumers. I have compiled all of my bills, and I’m contacting the news media to get to the bottom of this Don’t respond asking me to email anybody all of the notes are in all of the calls that I’ve made every month I will actually pay the fee To cancel this contract early
I have yet to receive any statements for the months of November, December and January. I have been contacting the customer service team since the beginning of December to get this matter resolved. It's extremely frustrating how their is no ownership from anyone to get this matter resolved. I had no issues before a merge happened a few months ago. I would really appreciate if someone could fix this issue ASAP.
Do not use this company!!! After several attempts since September 2023 they have yet to send me a current bill or respond back to messages left with customer service. They informed me that they were going through a new billing process back in September and that everything would be rectified and sent out as of today still no Bill or any response from customer service! I sure hope they do not expect me to pay a lump sum bill. Once they figure this out I will be canceling ASAP.
Pulse Power reps have visited my home three times in the past week. In my area, no soliciting signs must be recognized, and peddlers must display the correct permit when soliciting (like wearing it on a lanyard or as a badge). The representatives for Pulse Power ignored my sign each time, and were not displaying their permits (none could shown them when asked). There is absolutely no way I'd do business with a company that disrespects my wishes to be left alone in my own home, nor one that ignores the local law. I've filed a report with my local police department.
Worst in customer service, kept me on hold for over 20 minutes, told me they couldn't give me information even tho i had all the correct information to give them, they refused to help me and they charge an arm and leg for service.
For the most part, things are fine, until you need help with anything. For one, it was very difficult getting access to my account on their website. For some reason, suddenly my account was required to set up a new password which required you to request a password reset, and it would say that I needed to check my email to confirm, but I never got any confirmations in my email. I was going to renew with them, BUT I had to do it by logging into my account, however, I could never get access to my account! So I decided to look elsewhere. I called them and requested a credit reference letter from and was told I'd get it back in 24-48 hours. I never got it. So I called them (it's now been a week since the initial call), I was told it *could* take another 24-48 hours. WHAT??? Poor customer service!
Can someone explain to me how you all can send out an email saying you’d be sending out bills in one week increments to catch up on all last year’s delayed bills, then you don’t send anything until February for much higher bills. Then you send me an $350 bill due February 26 after having already had a bill due and paid February 5, and now you want me to pay almost $600 all at once because of your screw up? Then I was essentially forced to renew because of this outstanding balance that YOU ALL CAUSED. This is unacceptable.
I chose Pulse Power for my electricity needs , attracted by their Solar Buy Back Plan. The plan promised to credit my account for any excess solar energy delivered to the grid. According to the contract, the company agreed to repurchase excess energy at a specified rate per kWh, with some conditions related to interconnection agreements, dual-channel metering, and the handling of TDU Delivery Charges. My experience started positively, with the plan appearing to be a good match for my energy needs and environmental goals. However, my satisfaction took a turn when Pulse Power exited my service area, leading to an unexpected contract termination. Despite having a $200 credit on my account from the solar buy-back, Pulse Power informed me that due to the contract's termination, any remaining credit would be forfeited. This was despite the termination being a result of their decision, not mine. I reached out to their customer service multiple times, hoping for a resolution that acknowledged the unexpected nature of my situation. Unfortunately, my efforts did not result in a satisfactory response, leaving me feeling disregarded and disappointed. It's disheartening when a company does not stand by its customers, especially in circumstances beyond a customer's control. This experience has highlighted the importance of thoroughly understanding contract terms and the potential implications of service area changes. I hope my review helps others in making informed decisions when choosing their electricity plan providers, especially those considering solar energy buy-back options.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
