We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
I had a good experience with Frontier Utilities when I called today to lower my rate. We found a contract that helped with that, and I consistently get good customer service with them.
Me gusto como me explicaron los planes
Absolutely avoid. Just more scammers. & the reviews are definitely fake and will not be your experience lol.
I've never had problems with this Frontier Utilities. They are always very helpful when renewing my contracts. Courteous,professional and friendly.
I found the representative to be thorough professional and patient.
The person who set up my account was very helpful and carefully explained my rights and obligations when I set up this account. He got things completed in a timely manner and set my account up to begin later on this very day. Thank you!
I identified the plan I wanted before calling. Signing up was quick and easy, and there were no surprises. The representative I spoke to was helpful and very efficient.
Very good customer service for signing up new service. Thanks
Todo estuvo muy bien con el agente de ventas Me explico todo muy bien Los precios son buenos Estoy listo para comenzar a ahorrar
Ana explained the plan and I’m happy with the ease of switching. Thanks Ana!
Yesenia Guzman was very helpful when I called to set up my electricity for my apartment. Everything was smooth and easy for me.
Very informative
Jimmy listened and quicky got me enrolled to the best plan .
Jonhy Matera me atendió con mucha amabilidad y profesionalismo. Gracias por su EXCELENTE atención.
frontier utilities is an excellent company maintained great rates and customer service. Just renewed my contract with Marvin. He was a great representative.
Great customer service, fast process. Jose was very helpful
Quick and easy to switch to with the best prices!
I’ve been with frontier for past 3years or so and they are genuinely a five star company when it comes to amazingly low priced Electricity plans with no gimmicks and best customer service. I have never had any reasons to complain about. If you really want to save money on your light bill, pay extra attention to your bill and understand your monthly consumption and pick a plan based off your overall Winter/Summer usage, and they have a lots of simple and clear to understand 12 to 24 months plans with monthly credits to choose. And if still not sure feel free to call Frontier agents, they do an excellent job. Jose Calderon did an amazing job renewing my 24 month contract.
Kathryn, I think, was very helpful, knowledgeable, and thorough. The process was long but she made it tolerable!
Excelentw servicio
Customer service is great.
Great rates and experience setting up service!!
Representative was able to locate a better rate plan than what I was able to see on the website. Any questions I had were answered. Simple process to set up services.
Have used them over a couple years now have several accounts with them they always take care of you fast and efficient and always competitive
Very helpful and explained everything perfectly. Thank you!
The agent was helpful in assisting me with choosing a plan.
The process to activate my account was very easy, Marvin took good care of me, he was able to clearly communicate the process and what to expect. EF
Called for information and the agent was very professional. I was unable to sign up due to my contract expiring later in the year but will definitely be reaching out then.
Love to speak to a human being and not ai.
Been with Frontier for a couple of years with no problems. Added a new service location with no problem. Signing up was smooth and easy.
Nice gentleman walked me through the process.
Great customer service nice and friendly. Andrea was so helpful starting my new service again.
Very polite
Edmar was very friendly and thorough in explaining my options for renewal.
Frontier and Gexa offer great service and great rates!
Great electric company
VERY GOOD.
Marvin was so nice and helpful getting me started on Frontier. Great job Marvin
Very helpful customer service!
So far so good. Customer service was friendly and helpful. Once I start getting my bills we will see if I still feel this company is worth the five stars 😏
Edwin was amazing in helping change my rate plan that is best suitable for my home. Great customer service
Signing up for service with Alex was very easy. Thank you for your help, Alex.
Easy transfer from previous provider. Great rate and customer service rep was informative and very pleasant.
First time calling Frontier Utilities and received excellent service by Gustavo.
Good experience , excellent costume service .great company.
Christina in Customer service helped me to set up my account and was very helpful. Thank you Christina :)
I just switched to Frontier today. Elizabeth, the rep who assisted me, did a great job. Very professional, thorough, patient and pleasant. Thank you for the stellar customer service.
Easy and clear sign up process by phone
Great customer service. I think it is odd that you have to call to enroll. All around good experience though.
Frontier Utilities customer service took care of me in a professional and timely manner!
Patricia was very knowledgeable of your services, she was able to explain in very simple words your plans and helped me to decide which was the most convenient one for me.
Jose was very helpful
Stevan, the sales rep at Frontier Utilities was courteous, professional, very knowledgeable and friendly which made it easy to sign up with Frontier Utilities.
Good customer service from Melvin. Quickly understood and helped me.
Been a customer with Frontier for a few years now and always have the friendliest customer service and low supplier rates. Marvin was very friendly and assisted me quickly! Thank you Frontier!
Had a great customer service experience calling in to establish service. Representative was helpful, quick, and the overall process of switching to their electricity services was easy and smooth.
Giovanni was really great to work with. He’s easy and very understanding. Thank you for your service sir!
Excellent customer service!!!
Edwin was fantastic and really helpful!
Mr . Carlos was very helpful.
Quick, easy and affordable sign up. No issues at all
Great customer he really explained how everything works
Great Customer Service
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
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