We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Absolutely Poor Experience. And I haven't even started using them yet.
You guys need to work on your online website. Slow and does not want to accept payments.
True Power unfortunately sold my account to Discount Power. I'm very unhappy about paying $202.94 for December for a one bedroom 2 story townhome. Ridiculous monopoly with all electric providers.
We are super frustrated with Discount Power for all the right reasons! They have stranded us in our own home with two minor children in the middle of the Holidays with no electricity! They didn't bother to call us to collect $99 past due and simply shut off the electricity without any further notice while we were travelling during the Holidays! We came back to our house on the night of January 6th, 2024, Saturday night, when we found no electricity in the house, and the inside temperature was below 50 degrees with two minor children. Our account was with another power company and our credit card has always been on file for auto payment. The previous company was sold to Discount Powers about two months ago or so, but obviously our credit card on file has not been transferred over. Discount Power did not even care to give us a courtesy call to remind us the account was past due, instead, they SIMPLY SHUT OFF the power in the middle of the Holidays! What kind of a business would do this to their newly acquired customer who has always paid on a timely manner by credit card on file? SHAME ON YOU Discount Power !!! Discount Power management: you can take the one star I had to mark on this page as a compliment since you guys do not even deserve a single star!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
