We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
The service representative I spoke with was very understanding about my current financial circumstances due to the holidays and economic times and they help me accordingly
First Off It’s 2024 and I canceled with these guys In October 2023 Never received services From them and I also paid them They told me they couldn’t send my money back to my card And sent a check instead CHECK GOT LOST IN THE MAIL or they lied about sending my money in the mail AND I NEVER RECIEVED IT I LET THEM KNOW AND THEY STILL HAVENT SENT MY MONEY BACK COMPLETELY NOT RECOMMENDED FOR A ELECTRICITY COMPANY!! All That Nice talk out the window y’all are a ripoff I’ve called to speak with someone too many times And they Keep asking the same questions as if they Trying to come up with a different solution I’m the same person who else could I be like can I get my money or what
The worse experience I ever had. Never make my mistake by selecting this company.
Discount Power bought out Value Power, and it has been the worst experience. The website is so slow, so managing your account is super difficult. Their accounts are also glitchy, so I am constantly not able to get into my account, or when I am, I try to set up autopay and then it errors out and kicks me out of my account (to where I am unable to get back into my account). This has been such an awful experience. I am beyond irritated with Discount Power and do not recommend.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
