We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
The lost my payments from value power when they switched to discount power, I canceled discount power before due to misleading advertainment and rates
Absolutely atrocious handing of a switch from another company to this one without my consent. All I received were emails that appeared to be phishing until I received a threat that they would shut off my power. I pay my bills on time and do not appreciate receiving threats! I will find another company as soon as I am out of contract with this one. A company with which I never signed a contract in the first place. ETA: I was just able to see my contract with Discount Power and the rates are higher than the contract I signed with Value Power. So I’m stuck in a more expensive contract that I did not sign.
Received a late notice on my bill after a mysterious switch to discount power. I’ve never been late on a bill in my life. I’m unsure what caused the switch over but it was not handled well. Additionally after the switch my electric bill went up tremendously. I was paying more in electric in January (a month I only spent a week at home) than in August (home every day and triple digit temps). I do not recommend
Just got disconnected for a .95 balance my fault I thought Bill was 237.00 it was 238.95 I paid 238.00 my 70 year old mother on law with health issues lives with us.im 51 I've never been disconnected for non payment ..crazy ill find a new provider
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
