We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
I joined this company, and thus set up auto pays at energy ogre’s suggestion. Everything appeared to be seamless, except my energy bill suddenly spiked by about 60% last month. The renewal is set to end in April and I plan to cancel, esPECially after reading these bad reviews. I see that I am having a similar issue. I received an email yesterday stating that I was late with my payment, which, for the life of me I don’t understand. I have it set on auto pay. I too am being charged a “disconnect fee”, although I am a day late. and as I said, no idea “how”. I suppose I will also be acquiring the five dollar “late” fee. It truly does all seem to be a scam. .. (I’m just left wondering if Energy Ogre is not in it? 🤔) I will be getting to the bottom of it today if I can reach a “person”, which sounds like will be challenging. Also, interesting, I’ve gone through and read these reviews and the supposed representative/owner’s responses. It’s either AI responding (with a sugar content so high, it hurts my teeth to read, or a seriously manipulative individual. I can’t believe the responses to these reviews. If I roll my eyes anymore, I think they might come out of my head.
5 years of satisfaction - even if there was an issue, customer service is the best and gets the issue resolved quite quickly. Rates are definitely going up and will continue to do so with consumption on the increase. Packages to 'lock in' your rates are available are well worth exploring with the customer service reps. you work with.
Same as a lot of others here. My electricity was shut off and discovered that my service was switched to Discount Energy. Had to call around rlto figure out what had happened. I had an auto payment set up with Sunrise/Value Energy. Discount said they could not use this information and that they notified me by email in November. They might have emailed me, but I never saw that notification. There was no indication of this change on the Sunrise/Value Energy website. Seems to me to be a very bad way to treat your acquired customers. I fault Sunrise/Value and Discount for this unprofessional way of transitioning. Truth is that the whole electricity marketing deregulated system is tricky - you got to the Power to Choose website where attractive rates are advertised, but getting those rates is not easy and only possible under very limited circumstances and only for a part of the usage. The whole industry is a marketing scam.
I Mary E. Powell am satisfied so far. Thanking you In Advance.
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
