We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Had been a customer for several years. They jacked up the price when renewals came up so I went to another company. They called to see if they could get me back but they still couldn't come close to matching the price. A few months later, they bought the other company and moved me back. Didn't move the auto-pay with it and didn't tell me that auto pay wouldn't transfer but were kind enough to send me a warning that I was late with my bills. When I tried to log into my account it said I couldn't. Called them and waited online for at least 45 minutes before having to drop for another call. Went to chat (useful) and got help in a minute. Tried to connect to my account. They said my account had been deleted. Tried to set up a new account (with the new account number) but with the same name. Said I couldn't because the account already existed. Well, if it's exists, then let me in so I can pay my bill! Ticket opened. Will need to wait 2 days. Current bill paid but not able to reach that pay point from the link that the chat gave me. Had to find that on my own in an older email. Billing balances were confusing. First bill was higher than the second but I had not made a payment.... Sheesh! Get it together.
Don’t ever use service of this horrible company! We use Value Power and it was bought out by this horrible comapny Discount Power. We used to pay $90 every month and right after value power bought out by discount power we ended up paying $300. This is ridiculous! I seen all the reviews and everyone experienced the same thing. This company is a BIG SCAMMER!
Based on what I've read in other reviews, it seems like this company has trouble getting/keeping customers on its own and sustains itself by buying customers from other companies. That's what happened to me, without my consent. This is now my second (involuntary) stint with Discount Power and I would do just about anything short of paying the exhorbitant ETF to be rid of them. Their website is slow and extremely buggy--more than half the time, I have to reset my password to get logged in. Their invoices show almost no detail (including no itemization of the charges from the delivery company--ONCOR in my case). If you're considering signing up with them...my advice to you is to run far away and hope that whichever company you do choose doesn't decide to sell your account to Discount.
Price Gouging via "delivery charges"
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
