We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
Value power sold my account off to these scammers - without consent or even being informed. This company has increased the price per kw and lacks transparency with their fees. The transfer letter stated that my contract will remain the same, but it obviously has not. I would have preferred my service be completely terminated, as I wanted to avoid this company specifically when we got internet set up.
Website portal is consistently the slowest / buggiest modern site I've used in decades. Month after month with each sign in it hangs on "Establishing Secure Connection" about half the time. No other site on the internet does this to me. CC payments fail more than half the time, too. EVERY SINGLE MONTH I have to try signing back in for days to get a payment to finally go through. You guys should really hire a more competent technical staff to fix the website.
My daughter had True Power and her account was sold off to Discount Power without her knowledge. No emails or notices what so ever. She was still paying True Power while apparently under Discount Power. This past week she came home after work and picking up my grandson to no electricity in her home. No warning what so ever. She called and discovered then by True Power that her account was sold off to Discount Power. She scrambled to find new service and signed up with Gexa and got her power on the next day. Everything was lost in the refridgerator, Now Discount Power is trying to stick her with a $300 termination fee. This is super sketchy and shady practice and hope my daughter takes my advice and opens an investigation with PUC based on reviews.
Was a pleasure using Discount Power I will be using them for future services . Thanks
Easy termination!!!!
Worst website and customer service that I have experienced in quite a while.
Horrrrrible! Takes hours to answer, online feature is always down. 0/10 don’t recommend
I've Never been able to log on, after creating an account months ago. Always have to Call. My power bills fluctuate wildly from month to month with no explanation and no change in my habits. Today I spent 17 minutes on hold and hung up in frustration 🫤 One month, I didn't get a bill at all, and I Called them to enquire! Then I was told I had a late fee, even though I'd never received a bill!!! I'd previously provided my email and phone number besides billing address! Duh!
The service representative I spoke with was very understanding about my current financial circumstances due to the holidays and economic times and they help me accordingly
First Off It’s 2024 and I canceled with these guys In October 2023 Never received services From them and I also paid them They told me they couldn’t send my money back to my card And sent a check instead CHECK GOT LOST IN THE MAIL or they lied about sending my money in the mail AND I NEVER RECIEVED IT I LET THEM KNOW AND THEY STILL HAVENT SENT MY MONEY BACK COMPLETELY NOT RECOMMENDED FOR A ELECTRICITY COMPANY!! All That Nice talk out the window y’all are a ripoff I’ve called to speak with someone too many times And they Keep asking the same questions as if they Trying to come up with a different solution I’m the same person who else could I be like can I get my money or what
The worse experience I ever had. Never make my mistake by selecting this company.
Discount Power bought out Value Power, and it has been the worst experience. The website is so slow, so managing your account is super difficult. Their accounts are also glitchy, so I am constantly not able to get into my account, or when I am, I try to set up autopay and then it errors out and kicks me out of my account (to where I am unable to get back into my account). This has been such an awful experience. I am beyond irritated with Discount Power and do not recommend.
A rip-off
I chatted with a guy named Miguel from the Guadalajara call center. He was amazing and provided everything I needed to pay my bill while the website login was down. He also switched me to a better plan. I hope he get's a raise or bonus and 2024 is a blessing for him. Also, my first bill was quite low. I was surprised, but it's winter time. Let's see if these TX summer bills break me like usual! D:
I'm happy to be a customer of Discount Power!
This is by far the worst power comapny available. Customer service is a farce, they keep you on hold for several hours and when they do answer, they only tell you what you want to hear and do the direct opposite. Haven't had the chance to use their services because they haven't turned on the power after registration for 4 days. Use at your own detriment.
Absolutely Poor Experience. And I haven't even started using them yet.
You guys need to work on your online website. Slow and does not want to accept payments.
True Power unfortunately sold my account to Discount Power. I'm very unhappy about paying $202.94 for December for a one bedroom 2 story townhome. Ridiculous monopoly with all electric providers.
We are super frustrated with Discount Power for all the right reasons! They have stranded us in our own home with two minor children in the middle of the Holidays with no electricity! They didn't bother to call us to collect $99 past due and simply shut off the electricity without any further notice while we were travelling during the Holidays! We came back to our house on the night of January 6th, 2024, Saturday night, when we found no electricity in the house, and the inside temperature was below 50 degrees with two minor children. Our account was with another power company and our credit card has always been on file for auto payment. The previous company was sold to Discount Powers about two months ago or so, but obviously our credit card on file has not been transferred over. Discount Power did not even care to give us a courtesy call to remind us the account was past due, instead, they SIMPLY SHUT OFF the power in the middle of the Holidays! What kind of a business would do this to their newly acquired customer who has always paid on a timely manner by credit card on file? SHAME ON YOU Discount Power !!! Discount Power management: you can take the one star I had to mark on this page as a compliment since you guys do not even deserve a single star!
I had Value Power, they sold out to Discount Power and switched me mid-month. Rate didn’t change but they charged me a Monthly Base charge from both Value and Discount Power for the month of December. If they did this to all Value Power customer’s they could possibly have ripped off several Hundred Thousand Dollars. What a scam!!!
Worst utility company.
I previously had a contract with Value Power, but my account was switched to Discount Power without authorization. My bill from December- January came very high (from days previous freezing temperatures). Customer service and manager reinforced the idea bill was high because of our usage, which is completely unrealistic for that period of time. I know something is wrong, but they just recommended to call Centerpoint to check if meter is working accordingly... I will leave this company, they don't deserve my business.
I would give 0 stars if I could. Absolutely INSANE billing amounts, we were transferred from Value Power, and our bill never increased past 120$, we got our bill and it was nearly 300$ and we weren’t even in the home for 2 weeks. Customer service gives you the runaround, absolutely dumb. I’d much rather pay the cancellation fee then stick with these people. Stay FAR away!
If you can get another company DO IT! My old energy company rolled into this one and I’ve hated them from Day 1. The website is cheaply made and hard to navigate. They charge crazy fees. If you don’t pay TWO days after the due date they charge $5 late fee AND $20 disconnection notice fee, like seriously you charge $20 for an email reminder. They put u in a long contract and of course the fee to break it is crazy! Yes, none of this is uncommon for credit card company but for a power company it is! I’ve never been so unhappy with a power company in my life, literally! Do yourself a favor and get WHOEVER ELSE! Life is hard enough without being on edge over a silly power bill.
Awesome place to do business with your electricity. Rates stay at a minimum. Easy to communicate to customer service
Would give 0 stars if possible. Rates skyrocketed when discount power bought my existing company out. Customer service is a joke. They have no compassion towards their customers whatsoever. Stay far away from these crooks.
People pay attention to the recent reviews!!!! As already stated by others, Value Power was bought out by Discount Power. Everything changed including my billing date! I get paid once a month. I suddenly started getting bills every other week. I called customer service and they stated that to change my billing date would take two to three billing cycles or months. They also stated that they bill whenever the meter is read so there is no concrete billing date. Well, for teachers that get paid once a month, this doesn’t work. Waiting out my contract and then bailing so fast they won’t even be able to see my taillights!
So this company is all the way in Houston Texas I live in Phoenix Arizona I don't even have utilities on in my name and they're charged me for something from 7 months ago that I have tried to dispute but they refused to take it off of my credit report. The utilities get paid through my real estate company but this company power discount keeps charging me for something I never used and will not and refuses to take it off my credit report.
run and run fast, please shop around, as soon as they took over from the previous company, my electric bill skyrocketed, with no signs of slowing down.
This month was the first monthly bill I received from Discount Power and I had to call in to set up my account payments... The agent I spoke with seemed very knowledgeable about what it was I needed and he was very helpful and quick... I didn't have to spend hours on the phone to get my task complete.
Great help
I renew contract for simple 36 plan.i star notice the high bills over $100 in winter and over 200 hundred in summer.i just found the aep delivery charge is extremely high from 30's dlls up to 83 dlls.my contract expire until 2025.but there is a 385dlls fee early cancellation.This is insane.
Highly recommend!! Great customer service and experience. Good pricing and have had no issues with billing.
Horrible company. True Power sold my account to Discount Power and then turned my power off after they “claimed” to have let me know via email and via mail that my provider changed. My wintertime bills went from less than $200 to over $400 for the same house. Lots of extra fees that are insane. DO NOT USE THIS COMPANY! Discount Power, don’t bother responding to this saying I should reach out to y’all. I am already picking a new provider as I speak.
Received excellent service from Juan. It took less than 2 minutes to sort my issue out. Thank you.
Exceptional pricing, service, and value. Always honest.
Discount Power is the best good help kind representative very professional thanks Discount Power
takes in customer from illegal slamming practices. Constantly changes your end date of contracts. Slow to change from contract to contract (like 30 days slow).
The 4 star rating must be manufactured internally from this company. There is no possible way anyone who has actually used this power service thinks they are good. First, their website interface is horrible and practically unusable making online payments difficult to send through. Second, they decided to charge me a few hundred dollars 3 months after I canceled my service with no explanation and no email communication. I have NEVER experienced customer service so poor. If you care about your mental wellbeing, don't bother dealing with this scam of a business.
Had been a customer for several years. They jacked up the price when renewals came up so I went to another company. They called to see if they could get me back but they still couldn't come close to matching the price. A few months later, they bought the other company and moved me back. Didn't move the auto-pay with it and didn't tell me that auto pay wouldn't transfer but were kind enough to send me a warning that I was late with my bills. When I tried to log into my account it said I couldn't. Called them and waited online for at least 45 minutes before having to drop for another call. Went to chat (useful) and got help in a minute. Tried to connect to my account. They said my account had been deleted. Tried to set up a new account (with the new account number) but with the same name. Said I couldn't because the account already existed. Well, if it's exists, then let me in so I can pay my bill! Ticket opened. Will need to wait 2 days. Current bill paid but not able to reach that pay point from the link that the chat gave me. Had to find that on my own in an older email. Billing balances were confusing. First bill was higher than the second but I had not made a payment.... Sheesh! Get it together.
Don’t ever use service of this horrible company! We use Value Power and it was bought out by this horrible comapny Discount Power. We used to pay $90 every month and right after value power bought out by discount power we ended up paying $300. This is ridiculous! I seen all the reviews and everyone experienced the same thing. This company is a BIG SCAMMER!
Based on what I've read in other reviews, it seems like this company has trouble getting/keeping customers on its own and sustains itself by buying customers from other companies. That's what happened to me, without my consent. This is now my second (involuntary) stint with Discount Power and I would do just about anything short of paying the exhorbitant ETF to be rid of them. Their website is slow and extremely buggy--more than half the time, I have to reset my password to get logged in. Their invoices show almost no detail (including no itemization of the charges from the delivery company--ONCOR in my case). If you're considering signing up with them...my advice to you is to run far away and hope that whichever company you do choose doesn't decide to sell your account to Discount.
Price Gouging via "delivery charges"
Chat support was fast and extremely helpful.
They will rip you off
Having issues with their auto payment system claiming it is setup and sending a confirmation email, but then nothing ever charged to credit card and they send another bill with late payment fees and disconnect notice fees. DP customer no-service failed to provide any "authorization" numbers associated with typical credit card receipts from most retailers.
These people are morons. Took over my old electric billing company, told me my auto-pay would roll automatically, and now are sending me a past-due disconnect notice.
Don’t go with this company. They inflate prices during hotter or colder days. Will never use again absolutely awful.
If I could rate lower, I could. Old power company got acquired by DP, no notice was given and I received a shutoff notice because of unpaid bills because they did not transfer my autodraft payment info, and refused to remedy the situation and instead threatened to send me to collections and turn off my power. CS people are useless, high energy rates, the woman I spoke to kept laughing at me saying I was wrong with the rate I was telling her I was seeing from another company. EDIT: got my issue resolved, only by calling their senior legal counsel and parent company, did I get anything resolved and the INSANE $250 early termination fee removed from my account, and switched to a new company.
More choices, Fair prices..
Bought out my existing REP, Value Power, and messed up my billing cycle that put me two months behind. I will never do business with this company again. Poorly mishandled the situation in a time when everyone is paying higher bills!!!!!!! Shame on you Discount Power.
I joined this company, and thus set up auto pays at energy ogre’s suggestion. Everything appeared to be seamless, except my energy bill suddenly spiked by about 60% last month. The renewal is set to end in April and I plan to cancel, esPECially after reading these bad reviews. I see that I am having a similar issue. I received an email yesterday stating that I was late with my payment, which, for the life of me I don’t understand. I have it set on auto pay. I too am being charged a “disconnect fee”, although I am a day late. and as I said, no idea “how”. I suppose I will also be acquiring the five dollar “late” fee. It truly does all seem to be a scam. .. (I’m just left wondering if Energy Ogre is not in it? 🤔) I will be getting to the bottom of it today if I can reach a “person”, which sounds like will be challenging. Also, interesting, I’ve gone through and read these reviews and the supposed representative/owner’s responses. It’s either AI responding (with a sugar content so high, it hurts my teeth to read, or a seriously manipulative individual. I can’t believe the responses to these reviews. If I roll my eyes anymore, I think they might come out of my head.
5 years of satisfaction - even if there was an issue, customer service is the best and gets the issue resolved quite quickly. Rates are definitely going up and will continue to do so with consumption on the increase. Packages to 'lock in' your rates are available are well worth exploring with the customer service reps. you work with.
Same as a lot of others here. My electricity was shut off and discovered that my service was switched to Discount Energy. Had to call around rlto figure out what had happened. I had an auto payment set up with Sunrise/Value Energy. Discount said they could not use this information and that they notified me by email in November. They might have emailed me, but I never saw that notification. There was no indication of this change on the Sunrise/Value Energy website. Seems to me to be a very bad way to treat your acquired customers. I fault Sunrise/Value and Discount for this unprofessional way of transitioning. Truth is that the whole electricity marketing deregulated system is tricky - you got to the Power to Choose website where attractive rates are advertised, but getting those rates is not easy and only possible under very limited circumstances and only for a part of the usage. The whole industry is a marketing scam.
I Mary E. Powell am satisfied so far. Thanking you In Advance.
After my old electricity company "Texpo energy" shut down they sold my services to this company.. This happened on August 2023. Well I never received an invoice or monthly bill until January 2024 for the amount of $694. At this point I don't even have an idea that I'm with this company because I've never received a welcome letter or a notice on my mail or email explaining that they will be taking over my services. What I don't appreciate is the fact that when I called to complain about it the excuse was they had misspelled my email address which I think is their fault not mine. During the call I was never showed any kind of help from this company. It was until I called to cancelled my services that they offered me a lower rate which I didn't take. I wouldn't give my business to a company that is responsible for such mistake and then don't want to assume responsibilities for it and do me like this. Terrible experience.
If I could give this energy company 0 ⭐️'s I would. We got switched here because the power company we were with went out of business and by the time we found out our bill was already $317 for one month with discount power! Smh we would have never chose DISCOUNT POWER!! Now we're locked into them and can't switch until we pay them off smh!! Can't wait to pay them off and be done. Rates are waaay to high. Runnn don't walk from here. However the customer service specialist are nice.. and that's all that's nice about them. This company 👎🏾👎🏾👎🏾
terrible customer service. Moving my service as soon as my contract is up!
Terrible customer service and account management.
The lost my payments from value power when they switched to discount power, I canceled discount power before due to misleading advertainment and rates
Absolutely atrocious handing of a switch from another company to this one without my consent. All I received were emails that appeared to be phishing until I received a threat that they would shut off my power. I pay my bills on time and do not appreciate receiving threats! I will find another company as soon as I am out of contract with this one. A company with which I never signed a contract in the first place. ETA: I was just able to see my contract with Discount Power and the rates are higher than the contract I signed with Value Power. So I’m stuck in a more expensive contract that I did not sign.
Received a late notice on my bill after a mysterious switch to discount power. I’ve never been late on a bill in my life. I’m unsure what caused the switch over but it was not handled well. Additionally after the switch my electric bill went up tremendously. I was paying more in electric in January (a month I only spent a week at home) than in August (home every day and triple digit temps). I do not recommend
Just got disconnected for a .95 balance my fault I thought Bill was 237.00 it was 238.95 I paid 238.00 my 70 year old mother on law with health issues lives with us.im 51 I've never been disconnected for non payment ..crazy ill find a new provider
Gaddy was amazing at discount power.
This company is a joke and allows fraud. They don't verify info and will let anyone open an account in someone else's name. Scam artist for sure. Don't use the company.
Terrible customer service. When our 2 contracts are up, we will switch and never use them again.
I requested transfer service before moving, but they did't it without giving any notice to me, and later when I contacted, they didn't have ES ID on their system. So, I got to pay extra fee to other electronic service. Please, don't trust this service.
My bill is over half what I used to pay before. Thanks discount power for your excellent services and excellent rates!
Terrible customer service. They haven't returned my calls for two weeks. Will switch as soon as the contract is up.
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We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
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We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
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The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
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The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
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Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
