We combine our user submitted reviews along with other reviews from Google, Facebook, Yelp, and the Public Utility Commission to grade providers.
I couldn’t have asked for a better customer experience. Quick, easy, and to the point
Super Easy sign up process Great price 100% green energy
When signing up you get a choice of credit check or $200 deposit which you will not get back until the end of the contract. I selected credit check and then when I signed up they charged my credit card $200. Be aware of this if you use them. They will run a credit check on you and charge you $200. This is deceptive marketing and I will be writing to the Texas AG, The Governor, ERCOT, the PUC and anyone else I can think of.
Going into the 3rd month with them and it's been great. Price and the fact that is so straight forward makes it a fit for me.
Great customer service; love to have found an energy company with values that align with mine! (Only renewables, planting a tree for each customer)
Easy enrolment process and quick customer service!
Excellent service!!
The research and online process was great & was excited about joining. Then when signing up you get a choice of credit check or $200 deposit. I chose a credit check because I have excellent credit. Then I was asked to pay the $200 Deposit!! I hope I don't have any regrets during this 12 month period.
Good energy rate, and they just added an online portal, so now everything is great
Price was no better than my previous, in fact it's a bit more.
This is the easiest and helpful company to deal with. No hidden anything just straight forward information. I am really happy with them.
New with Branch. Hadn’t seen a bill. They contacted me and left a message. I was 3 weeks late on my bill. I called back and left a message. I was called this morning by a nice lady who was able to process my payment quickly. I have a smaller house but 128 was a lot better than my old bill!
No problems at all, happy to have picked them as my energy provider!
great energy company, with the right offering for me. they really care about their customers, ask for feedback and implement what we really need to save money while helping the planet. I even had access to a free energy audit to help me to save even more.
UPDATE: I was able to get through via phone, finally. The. staff then provided excellent follow up service via email. Have to say the follow up commincation has been the BEST of any company I have dealt with in a long time. I would recommend this electricity provider based on these interactions. ORIGNIAL POST: Have lots of free time if you need to contact this company. Am NOT receiving email to set up account online despite multiple attempts. Now on phone in INFINITE hold waiting for a human. HMMM.
Jason is always very responsive. He has provided excellent customer service ever since I became a customer. He is also very knowledgeable and competent to provide solutions to customer 's situation. During my most recent move, the CEO made an exception to accommodate me. I highly recommend Branch Energy.
Branch should be teaching other companies how to do customer service. I had an issue signing up through their website last Friday and so I called the customer service line when the office was closed (didn't leave a voicemail because it's not 2004) and then forgot about it. On Monday...THEY CALLED ME BACK. I was like, 'who is this'? And Jennifer said: "This is Branch Energy - we had a missed call from you on Friday, and just wanted to see what you needed?".... *cue silence while my mouth falls open in shock*. Anyway, long story short, she was then able to fix the problem and I'm all set. Amazing, amazing service. Keep it up, Branch!
I was in my portal and had a couple of questions so I started a chat with Jason. He was very helpful and thoroughly answered my questions.
BE Rep are amazing. I wish i can move my account with them to my new location. Thanks BE
So far we are very disappointed with Energy Ogre. Before we switched to them, the highest electric bill we had ever received was about $350. The last two bills after we switched have been over $450. I guess we need to go back to the provider we were using before we switched.
Helpful customer service and reliable electricity.
I haven't had any trouble with Branch's service, and it is nice to know that they are doing something to protect the environment!
Great customer service! Super easy to get set up and then cancel when I had to move. Also awesome to know that it's all environmentally friendly power :)
Jason gave great customer service and follow up for helping to transfer electric plans. Thank you again for all of your help!
Customer service is really good. They listen to any issue you have and try everything possible to get it resolved. The only issue I had was not receiving the bill several days in advance (at least 4 to 8 days )before the automatic withdrawal. The Chief Technology Officer contacted me that they are working on that asap.
We're having a great experience using Branch Energy!
They have a chat! How easy great is that! I chatted with Jude he answered all of my questions. Had some technical difficulties signing up, so I called. Jude answered! Very friendly and easy to sign up. No added fee for same day power, another company wanted to charge me $50. Very happy
Your web site sucks. It won't let me in.
Affordable rates and really good customer service. I would have continued with them but then the world turned upside down with electricity going through the roof. Pleasant experience with branch for two years.
I've had no issues with Branch and Jason is always quick to respond to any questions.
Always looking out for our planet
Our family recently moved from LA to Dallas and had an amazing experience with Branch. They were the only 5 star, fixed rate option on power to choose that uses renewable energy. Even better, when I called to ask a question I got a live person almost immediately!
Updating my original 1 star review. While initially I had a very bad experience with this company and disliked not having an online portal, they worked to resolve my issue and haven't had any complaints since. They now have a good online portal to use and don't see a reason to switch unless their rate becomes not competitive.
100 percent renewable and they plant trees every month based on your charge.
Incredible service and incredible team. Love that I am contributing towards green energy.
They helped fix an issue with my service on short notice. Saved me a lot of trouble and could not have done it without Jude's help!
Easy to access their services and they have excellent customer communications. Branch Energy gives the best value for money versus all of the other options we looked at.
Despite of a few hiccups with this company, they are very responsive, always willing to fix any issue, and energy prices are unbeatable. I would recommend Branch Energy.
Amazing team and great service!
I switched to this company thoughts my bill will be a little bit lower than my other company but it seems like it's even higher than the other company my bill is $230 something dollars I leave home from 4:30 in the morning don't get back till 8:00 that night so I don't know how a light bill will be this high
Branch Energy is a fantastic honest company. They are mission focused on green energy, have extremely fast response time and just want to do good business, powering America and fighting climate change
Great experience, hands down probably the lowest in the Houston area and the best thing it comes from free clean energy! 9 or at least that's what this company claims. They also plan a tree for every bill cycle you pay on a monthly basis. I'm giving 4/5 stars due to the next reasons: - I think been a recent new small energy business, makes their service a little bit informal not very professional. I had to ask for my bills on the first months, but overall they were most of the time very friendly. They do not have 24/7 support that I am aware and non existent mobile app and the website I believe is barely new as I remember googling them before making a contract with them as I was scared it might be a ghost company/scam. I decided to not renew with them as they couldn't maintain the same quote ( I know they were still offering me the best price in the market) , I went with a bigger company which has a very friendly mobile app and also to make a long term contract where they can assure me they can maintain the same quote.
Great service ... billing & payment methods user friendly. Have been comfortable with Branch this past year.
Timely responses. Personal customer service. Great experience.
I like everything about Branch Energy except for the portal. I can not access it at all. I have followed the prompts but to no avail. Help!
This was a really great company to do business with. And their rate was great as well. They were really proactive about how to have a utility relationship with the customer, with efficiency reviews, heat pump information, Etc. Unfortunately, this time around they were not competitive. I hope at some point in future their rate will win the comparison competition and I can use them again.
I got an energy consult from this company. The experience was easy, quick, and left me with a lot of ideas on how I could decrease my energy usage. The generated report has a lot of useful resources and I'll be referring back to it often.
They get you in with a great rate and then double it on you after contract ends. Not even remotely reasonable to stay month to month. My bill for the 14 days before I cancelled was $108 while I was out of town! Of course they deny me being a customer and deny doubling the rate after my contract ended. Other than that, it’s a good company and has good customer service.
this was the first electricity company I have used, and I have nothing but great things to say about this company. The staff is so helpful with any questions that you need in the online billing makes everything easier. Definitely will be using their services for my next home.
Very good service. No complaints whatsoever. Also its 100% renewable
I became a customer in 2021 when Branch Energy was just getting started. I’m glad I have been a customer since 2021 and will continue to be. The customer service is excellent, no hidden fees, everything is explained clear and properly in the bill and the rates are great! Highly recommend Branch Energy!
Jason is great!! Very personable yet professional. Talk to a real person with little or no wait time. Process takes minutes. Thank you Jason😊
Great people, a great service. Love their energy audit as a way to help my home be energy efficient.
The service is top notch, incredibly happy with this company.
i'm still getting bill seven after transferring my billing to another company and my account shown as inactive
Reliable customer support
Great customer service 😎
Clean energy and reliable!
Great customer service from Dora! 🥰
I am a man of simple words, simple goals. But I can say with full certainty from the deepest fathoms of my harkening heart that I, myself am and always will be deeply grateful for the kind gentle customer service reps, the joyous and merry backstage managers and the supportive support staff. My faith in humanity is forever restored and I shall always echo the name Dora Rodriguez in my mind as the one who gave this old soul some much needed kindness.
I’ll be moving soon spoke to Dora, and I’ll definitely be calling you guys back to set up service. Customer service is excellent!
Clean energy, good customer service!! 😁😁❤️❤️
Never had any issues & customer service was great…UNTIL I moved and cancelled service. I was assured my service would be cancelled on my move-out date. Thankfully I was cautious enough to request a confirmation email, because my service is still active 3 days after I moved out. They’re saying they will credit me for the additional days since I have the evidence of my original cancellation request, but it’s quite frustrating continuing to deal with this company when I should’ve received my final bill by now. Had to downgrade my rating because of this.
My light never went off for a minute even with all the harsh weather conditions. Great energy company . I enjoyed the services
Very expensive and terrible customer service.
Great firm with great people!
Can’t understand how my light bill increased about 75% from last month. Can’t afford these high bills anymore. My heater will not be on again this winter!!
Our mission is to provide accurate and helpful data and content to help you make an informed decision when comparing energy providers.
Plans and Rates:
We review all available plans from every licensed energy provider. Then we rank the lowest available rate from each provider. Providers then receive a rating based on what percentile their lowest plan ranks.
For example, Provider A has the 3rd lowest-priced plan, while Provider B has the 45th lowest-priced plan out of 46 providers who submitted plans to PUC. Provider A will have a rating of 5, while Provider B will have a rating of 1.
Customer Service:
We scrape online reviews from Google, Yelp, BBB, and Trust Pilot to determine what customers are saying about the provider. The rating reflects the aggregate of all online reviews.
Renewable Options:
The rating system is based on the availability of renewable energy options. A 5-star rating is awarded to entities that offer a fully renewable option, signifying 100% renewable energy usage. A 4-star rating is given to those that provide a mix of energy sources, with more than 50% coming from renewable sources. Entities with renewable energy options exceeding the state average of 31.1% receive a 3-star rating, while those offering less than 31.1% renewable options are rated with 2 stars. Lastly, a 1-star rating is assigned to those with no renewable energy options, indicating a lack of commitment to sustainable energy practices.
PUC Rating:
The Public Utility Commission publishes a rating for each provider based on the number of formal complaints filed against the provider in comparison to how many customers they have.
For example, a provider with 10 formal complaints out of 10,000 customers would have a 1-star rating whereas a provider with 10 complaints and 1,000,000 customers would have a 5-star rating.
The GridHacker rating uses a weighted average that prioritizes rates and customer service over renewable options and PUC rating. We do this because we feel that for most customers price and service are the two most important factors when they are shopping for an electricity plan.
A good price per kWh in Texas typically ranges from 9 to 13 cents, depending on various factors such as the type of plan, market conditions, and location. Fixed-rate plans offer stable pricing, while variable-rate plans can fluctuate. It's important to compare different plans and providers to find the best rate for your energy needs. Using GridHacker, you can easily compare and enroll in plans from top providers directly on our website to ensure you're getting a competitive rate.
Texas electricity rates are determined by several factors:
Understanding these components helps explain why electricity prices can vary and how you can find the best plan for your needs. With GridHacker, you can easily compare and enroll in plans from different providers right on our website.
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